In recent years, we have confirmed that counterfeit goods of Shimano Group products and repair parts have been circulating around the world. As counterfeit goods not only cause quality problems (such as accidents and injuries) for the general customers, but also lead to detriments for our customers and business partners, we will take a firm stance to eliminate counterfeit goods.
Specific measures to be taken
・We will provide information to the relevant authorities to facilitate administrative and criminal investigations against counterfeit goods manufacturers and distributors.
・We will deliver warnings and civil lawsuits against counterfeit goods manufacturers and distributors.
・We will provide information to customs authorities to facilitate crackdowns on counterfeit goods.
・We will request the removal of counterfeit goods from e-commerce websites.
・We will provide warnings to consumers and retailers.
Counterfeit goods detection cases (counterfeit goods seized during crackdown in China)
Shimano Anti-Counterfeiting Program (S.A.C.P.)
Measures for the products themselves
As an initiative to deliver safe and secure products to our customers, we will adopt special materials in our product packages which are difficult to counterfeit, and introduce a special application and labels that can verify authentic products. The customers will be able to verify if the product is authentic by scanning the QR code printed on the label with a special application that they can install on their smartphone.
How to use the product authentication application
Verification of authentic products
The product is authentic if the following message is displayed.
1st verification
2nd and 3rd verifications
Inquiries
(Japan) SHIMANO CUSTOMER CENTER, SHIMANO SALES CO., LTD., 1-5-15 Chikukou-Shinmachi, Nishi-ku, Sakai-shi, Osaka
(China) SHIMANO (SHANGHAI) SALES CORPORATION
Room 1701---1705 Sheng Gao International Tower, No. 137 Xian Xia Road, Shanghai 200051, China
Please note that we cannot be held responsible for any detriment or loss or the like caused by the purchase, etc. of counterfeit goods. Customers are advised to be cautious when purchasing products from stores and private sellers, etc. where the origin of the product is uncertain. In addition, as we do not verify the authenticity of an individual item to judge whether it is a counterfeit goods or not, please contact the distributor or dealer from which you have purchased your product for any inquiries.
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