First Use

• I don't know how to upload my ride data.(L-8010)

  Use the Upload button in the header to upload your ride data.
  See the manual for details.

• Can I use SHIMANO CONNECT Lab on my smartphone or tablet?(L-8020)

  Yes, you can use SHIMANO CONNECT Lab on your smartphone or tablet device.
  However, some of the screens are not displayed on smartphones. (Activity List, Analysis screen)

• What are the recommended environments and browsers?(L-8030)

  We recommend the following operating environments.

  • Windows
    Latest version of Google Chrome
    Latest version of Mozilla Firefox
  • Mac
    Latest version of Mozilla Firefox
  • iOS
    Latest version of Safari
  • Android
    Latest version of Chrome

  * SHIMANO CONNECT Lab cannot be used in incognito mode or in private browsers.

• Let me know the types of files I can upload.(L-8050)

  Files in FIT format, which is a ｃommon log file format used for cycle computers, can be uploaded.
  Log files in .db format from Pioneer SGX-CA600 and SGX-CA500 can also be uploaded.

• I would like to wirelessly upload data from Pioneer SGX-CA600 or Cyclo-Sphere Control.(L-8060)

  See the Pioneer website page listed below for this procedure.
  https://global.pioneer/en/support/oshirase_etc/cycle/info210824.php#newpass
  
  Note that SGX-CA500 does not support wireless upload.

Useful Information

• Can I transfer the specified ride data on Garmin Connect™ to SHIMANO CONNECT Lab when I link my account to Garmin Connect™?(L-8480)

  You cannot specify the data to be transferred.
  Data uploaded to Garmin Connect™ after your account is linked will be transferred automatically.

• Will ride data uploaded to a third-party service (Garmin Connect™) be transferred automatically to SHIMANO CONNECT Lab if my account is linked?(L-8470)

  Yes. Ride data uploaded to a third-party service after your account is linked will be transferred automatically.
  * Ride data uploaded before your account is linked will not be transferred automatically. Please refer to the following link to manually upload your data to SHIMANO CONNECT Lab.

• Can I upload multiple files at once?(L-8070)

  Yes. You can select multiple files when selecting files to upload.
  * Up to 16 files can be uploaded at once.
  See the manual for details.

• Can I download multiple files at once?(L-8080)

  Yes. To download multiple files at once, check the files you want to download on the Activity List screen.
  See the manual for details.

• What does [Total shifts] indicate on Activity List and other screens?(L-8090)

  It indicates the total number of times the gear was shifted in the specified segment.
  
  Dashboard, Activity List, Lap List, Summary Window:
  Example: When 10/120 is displayed, it indicates the following:
  "The total front gear shifting count is 10 [times]."
  "The total rear gear shifting count is 120 [times]."
  
  Statistics:
  Example: When 130 is displayed, it indicates the following:
  "The sum of front and rear gear shifting is 130 [times]".

• What is Standing Separation?(L-8100)

  This function extracts features from force vectors every 30 degrees of pedaling to determine whether the cyclist is riding the bicycle standing up or seated. You can view the result in the time-series graph window on the Analysis screen.
  In addition, ｔhe Force Vector window, Pedaling Graph window, Summary window, Scatter Chart window, and Histograms window also show parameters that indicate ride features.

• What is "Private Location"?(L-8110)

  The track of your activity in this area does not appear on the map when the activity is made public.
  If part of your activity track is in the "Private Location", that part does not appear on the map.

• Can I select what parts of my activity are made public?(L-8120)

  Yes. You can select "Private" (only you can see the information) or "Public" (anyone can see the information).
  There is no setting that allows specific people to see your information.

• What kind of information is made public if I make my activities public?(L-8130)

  Maps, Summary, Time-Series Graphs, Correlation Chart, Force Vector, and Pedaling Graphs are made public.

• Can I edit my ride data?(L-8140)

  You can change activity names or activity categories.
  See the manual for this procedure.

• Can I change the items displayed in the Activity List?(L-8150)

  Yes, you can. Click a column item in the Activity List to change.
  Also, you can change the item order from "Activity list parameters" in the settings.
  See the manual for details.

• Can I sort the data in the Activity List?(L-8160)

  You can sort the items in ascending or descending order.
  See the manual for details.

• What are the FTP and weight in the settings used for?(L-8170)

  The FTP is used to display the following parameters.
  

  • TSS®
  • IF®
  • Power Zone
  • FTP

  
  The weight is used to display the following parameters.
  

  • Weight
  • Power/Weight

• I want to save the positions of the windows.(L-8180)

  The position and size of a window is automatically saved when its position or size is changed.

• Where can I use my SHIMANO ID?(R-5030)

  Andorra, Argentina, Australia, Austria, Belgium, Bosnia and Herzegovina, Brazil, Bulgaria, Canada, Chile, Colombia, Costa Rica, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Guatemala, Hungary, Iceland, India, Indonesia, Ireland, Israel, Italy, Japan, Korea, Latvia, Lithuania, Liechtenstein, Luxembourg, Malaysia, Malta, Mexico, Monaco, Netherlands, New Zealand, Norway, Panama, Philippines, Poland, Portugal, Romania, Singapore, Slovakia, Slovenia, South Africa, Spain, Sweden, Switzerland, Thailand, Turkey, Uruguay, United Kingdom, United States of America, Bolivarian Republic of Venezuela

Solution Tips

• I cannot view the uploaded ride data.(L-8190)

  Analyzing ride data. You can check the progress of the analysis by clicking the notification icon on the header.

• Ride data analysis does not end.(L-8200)

  The ride data analysis may take a few hours up to a full day to be completed due to high traffic on SHIMANO CONNECT Lab or other reasons. You can check the progress of the analysis by clicking the notification icon on the header. Please wait for a while and then check the analysis result. We apologize for the inconvenience.

• The notification shows "Analysis complete", but data is not displayed on the dashboard.(L-8210)

  If [Analysis complete] is displayed in the notification but data is not displayed neither on the dashboard nor Activity List, refresh your browser.

• The heart rate data is not displayed.(L-8220)

  To display your heart rate data, you need to agree to have your health data saved. From [Link to SHIMANO ID PORTAL] on the Settings screen, go to [Terms and agreements] and then select "Agree" to have your health data saved.
  See the manual for details.

• Use of JavaScript(L-8230)

  This website uses JavaScript. If JavaScript is disabled in your web browser settings, the content may not be displayed correctly or the functionality can be limited. Please enable JavaScript in your web browser settings when using this website.

• The dashboard is not displayed after I log in(L-8240)

  SHIMANO CONNECT Lab cannot be used in incognito mode or private browsing mode, or in private browsers.
  Please check your browser settings.

• Nothing is displayed on the Mac, iPhone, or iPad screen.(L-8250)

  If "Prevent cross-site tracking" is turned ON in Safari, the screen is not displayed correctly.
  On the browser settings screen, turn off "Prevent cross-site tracking" and log in again.

• The data on SHIMANO CONNECT Lab does not match the data displayed on services offered by other companies.(L-8260)

  The values displayed may differ between SHIMANO CONNECT Lab and services offered by other companies due to a difference in calculation algorithms or other factors.

• Graphs and lists are not displayed correctly.(L-8270)

  The values displayed may differ between SHIMANO CONNECT Lab and services offered by other companies due to a difference in calculation algorithms or other factors.
  Graphs and lists may not be displayed correctly due to the zoom or cache function of your browser.
  Follow the two steps below and log in to SHIMANO CONNECT Lab to try again.
  

  • Set the zoom level of your browser to 100 %.
    Graphs may not be displayed correctly depending on the zoom level of your browser.
  • Clear the browser cache.
    Browsers save web pages and images locally to display information quickly.
    If the old data that was saved the last time you accessed SHIMANO CONNECT Lab is being used, graphs may not be displayed correctly.

  
  【Reference】 Follow the steps below to clear the browser cache.
  
  ○ Browsers for Windows

  • Google Chrome ver.91
    1. Click the "Google Chrome settings" icon in the upper-right corner of the browser. A menu appears.
    2. On the menu, click "History". The history page appears.
    3. Click the "Clear Browsing Data" link. The "Clear Browsing Data" pop-up appears.
    4. Check "Cached images and files" only, then click the "Clear Data" button.
  • Mozilla Firefox ver.88
    1. Click the 3-bar (hamburger) icon ("Open application menu") in the upper-right corner of the browser. A menu appears.
    2. On the menu, click "Options". The Options window appears.
    3. Click the "Privacy & Security" panel.
    4. Scroll to the "Cookies and Site Data" section and click the "Clear Data" button. The "Clear Data" pop-up appears.
    5. Uncheck "Cookies and Site Data" and confirm that "Cached Web Content" is checked, then click the "Clear (L)" button.

  
  ○ Browsers for Mac

  • Apple Safari ver.13.1
    1. Click "Safari" on the Safari menu bar. A menu appears.
    2. On the menu, select "Preferences...". A pop-up window appears.
    3. Click the "Advanced" button.
    4. Check the "Show Develop menu in menu bar" at the bottom.
    5. Click "Develop" on the Safari menu bar. A menu appears.
    6. Click "Empty Caches".
    7. As necessary, uncheck "Show Develop menu in menu bar" by selecting "Preference" and then "Advanced".

  
  ○ Browsers for iOS

  • Apple Safari ver.604.1
    1. Tap "Settings", then tap "Safari" on the Settings screen.
    2. Tap "Clear History and Website Data". A pop-up window appears.
    3. Tap the "Clear History and Data" button.

  
  ○ Browsers for Android

  • Google Chrome ver.87.0
    1. Tap the 3 vertical dots icon in the upper-right corner of the browser. A menu appears.
    2. On the menu, select "History". The history page appears.
    3. Tap "Clear Browsing Data". The "Clear Browsing Data" pop-up appears.
    4. Check "Cached images and files" only, then click the "Clear Data" button.

• Can I change the unit? (km <-> mile)(L-8280)

  Yes, you can. Go to "Settings screen", then "Display settings".

• Weight and Power/Weight are not displayed.(L-8290)

  You need to enter your weight to have Weight and Power/Weight displayed. Enter your weight on the Settings screen.
  To enter your weight, you need to agree to have your health data saved.
  See the manual for details.

• TSS® and IF® are not displayed.(L-8300)

  You need to enter FTP to have TSS® and IF® displayed. Enter FTP on the Settings screen.
  See the manual for details.

• I accidentally closed a window on the Analysis screen. How do I display the window again?(L-8310)

  Perform "Reset Window Layout" or "Add Window".
  "Reset Window Layout" resets the positions of all windows to their default settings at the time of user registration.
  "Add Window" displays a newly selected window while the size and layout of other windows remain the same.
  See the manual for this procedure.

• I changed the position of a window. How do I return it to the original position?(L-8320)

  Perform "Reset Window Layout".
  See the manual for this procedure.

• I cannot add a window.(L-8330)

  A window of the same type as the one already placed cannot be added.

• I cannot find a window.(L-8340)

  It may be hidden under other windows. Look for the window by moving other windows.
  If it is not displayed, perform "Add Window".
  See the manual for this procedure.

• Data is not displayed in the Force Vector window.(L-8350)

  Data recorded in .FIT or .db files can be displayed by using a power meter with the force vector feature.

• Data is not displayed in the Power Curve window.(L-8360)

  The data can be displayed when the power meter data is recorded in the ride log.

• No data appears in the Pedaling Graph window.(L-8370)

  Data recorded in .FIT or .db files can be displayed by using a power meter with the force vector feature.

• I forgot my password.(L-8380)

  On the login screen on the SHIMANO CONNECT Lab top page, click [Forgot password?] to reset your password.

• How do I change my user name?(L-8390)

  You can change it on SHIMANO ID PORTAL.
  Access SHIMANO ID PORTAL from the Settings screen.

• How do I change my password?(L-8400)

  Reset your password on SHIMANO ID PORTAL.

• What happens to the uploaded data after I cancel my SHIMANO CONNECT Lab subscription?(L-8410)

  All data will be deleted.
  Once deleted, the data cannot be restored.

• What happens to the uploaded data after I delete my SHIMANO ID account?(L-8420)

  All data will be deleted.
  Once deleted, the data cannot be restored.

• Neither the altitude nor elevation gain is displayed when I link my ride data that was logged with E-TUBE RIDE to SHIMANO CONNECT Lab.(R-5320)

  Altitude or elevation gain is not displayed on SHIMANO CONNECT Lab because E-TUBE RIDE does not log altitude data.

• Some data on Garmin Connect™ will not be transferred to SHIMANO CONNECT Lab.(L-8520)

  Bicycle-related activity ride data will be transferred.
  Note that transfer may take longer depending on the number of users accessing each service.

• Referring to the FAQ above does not help me resolve an issue regarding the usage of SHIMANO CONNECT Lab.(L-8440)

  Please enter your question in this contact form and submit.

• I cannot log in with my Twitter account.(R-2030)

  The function that allows you to log in using your Twitter account became permanently unavailable on July 31, 2023.

  Please follow the steps below to configure the login settings.

  For E-TUBE PROJECT Cyclist/E-TUBE RIDE

  For SHIMANO CONNECT Lab