Connection

• What steps are required to change the settings?(NP-6090)

  You can change settings using E-TUBE PROJECT.
  Smartphone settings: Wireless connect the bike and E-TUBE PROJECT for mobile. Click here for details.
  PC settings: Connect the bike to E-TUBE PROJECT for Windows V4 via SM-PCE02/SM-PCE1. Click here for details.

• A network error is displayed when I start the app.(NP-8010)

  Possible causes are as follows:
  (1) Not connected to the Internet
  　Connect to the Internet and start the app again.
  (2) Firewall setting
  　When the firewall is enabled, it may take longer to connect to the Internet, resulting in an error. Tap "Latest version check" under the Help tab to check for updates or disable the firewall, then start the app again.

• I can't connect to SHIMANO STEPS or DI2 system.(N-5020)

  The connection conditions differ for each app and must be set according to the specific connection procedure.
  E-TUBE PROJECT for Windows V4:
  Click here to download PC linkage devices and drivers.
  E-TUBE PROJECT for mobile: Click here for details
  E-TUBE RIDE: Click here for details

• I cannot connect to the power meter.(NP-6120)

  Please check the following items.
  ・ Is the power meter turned ON?
  ・ If the power meter is connected and then disconnected, check to see if the power meter is connected to a smartphone or other devices. Disconnect other devices if any are connected.
  Click here for the detailed connection procedure.
  　・Power meter
  　・E-TUBE PROJECT

• When I try to connect my bicycle to E-TUBE PROJECT, an error dialog appears and connection is not possible.(NM-5050)

  Are you using multiple instances of E-TUBE PROJECT? When in a connected state, a bicycle cannot be connected to a different E-TUBE PROJECT. One bicycle can only be connected to one instance of E-TUBE PROJECT. Close all instances of E-TUBE PROJECT and reconnect the bicycle.

Firmware Updates

• Why do I need a firmware update?(NP-6030)

  SHIMANO electronic equipment may deliver the firmware update packages to add functions and improve performance. We recommend that customers check for the firmware updates to use the bike with the latest functions and performance. Click here for details

• I'd like to check if the firmware is up-to-date.(NP-6020)

  Start the E-TUBE PROJECT app and check the firmware status of each unit.
  If you can update to the latest firmware, a display like "" appears.
  Please update the firmware in a place with good wireless environment.
  We recommend that you should always use the latest firmware. Click here for details

• I'd like to know about firmware updates.(NP-6010)

  Click here for details

• The connection dropped while updating the firmware using a PC linkage device (SM-PCE02, SM-PCE1 or SM-BCR2) connected to the bicycle, and now the unit does not work.(NM-6070)

  The update may have failed due to the dropped connection. Try connecting again and checking the status. If the update failed, follow the instructions below to restore the firmware.

  <Restoring the firmware over a wired connection>
  Make sure to use either SM-PCE02 or SM-PCE1 updated to the latest firmware. (These are the only PC linkage devices that have a restore function.)
  For information on how to confirm and update the firmware version, refer to the "Firmware Update" section in the Help Manual (General) found at the URL below.

  The firmware can only be restored using a single unit connection (refer to "What is a single unit connection?").Follow the instructions on the screen to use SM-PCE02 or SM-PCE1 to make a single unit connection, and then restore the firmware.
  If you do not have one of the above PC linkage devices, please ask the dealer from which the bicycle was purchased.

  * Some products may require selecting the model name to restore the firmware. If you select the wrong model and then restore the firmware, the unit may become unusable. Be sure to check the correct model name.

• When I connected the drive unit to E-TUBE PROJECT for Windows V4, the firmware was automatically updated.(NM-6050)

  If you connect a drive unit that has not been updated since 2017 to E-TUBE PROJECT for Windows V4, an update may be executed automatically.

• I operated the shifting switch while updating the firmware using a PC linkage device (SM-PCE02, SM-PCE1 or SM-BCR2) connected to the bicycle, and now the unit does not work.(NM-6080)

  The update may have failed due to the dropped connection. Try connecting again and checking the status. If the update failed, follow the instructions below to restore the firmware.

  <Restoring the firmware over a wired connection>
  Make sure to use either SM-PCE02 or SM-PCE1 updated to the latest firmware. (These are the only PC linkage devices that have a restore function.)
  For information on how to confirm and update the firmware version, refer to the "Firmware Update" section in the Help Manual (General) found at the URL below.

  The firmware can only be restored using a single unit connection (refer to "What is a single unit connection?").Follow the instructions on the screen to use SM-PCE02 or SM-PCE1 to make a single unit connection, and then restore the firmware.
  If you do not have one of the above PC linkage devices, please contact the dealer from which the bicycle was purchased.

  * Some products may require selecting the model name to restore the firmware. If you select the wrong model and then restore the firmware, the unit may become unusable. Ensure you select the correct model name

• I selected "Update" following the displayed instruction that prompts to update, but the screen does not change from "Recognizing Unit".(NM-5100)

  Please wait for a while (up to 5 minutes or so) until the update is complete.
  The screen will be refreshed as soon as the update is complete.

• The drive unit firmware version displayed on the screen is not updated after the firmware has been updated to the latest version.(NM-5120)

  It has been confirmed that this occurs with DU-E6000/DU-E6001/DU-E6010/DU-E6050 under certain conditions. To update the displayed version, disconnect E-TUBE PROJECT for Windows V4, then turn the battery unit off and then on again.

• Failed to update the SM-BMR1 firmware. The firmware cannot be restored.(NP-6150)

  E-TUBE PROJECT Ver.2.11.0 is required to restore the SM-BMR1 firmware.
  Click here to download the installer, then install the application and restore the SM-BMR1 firmware.
  * If a conflict with another application is detected while installing E-TUBE PROJECT Ver.2.11.0, uninstall the relevant application, then install E-TUBE PROJECT Ver.2.11.0 again.

Useful Information

• What are the benefits of using a DI2 system?(N-6060)

  Compared to conventional mechanical derailleurs/shifters,

  • The operation stroke of the shifting switch is light/small.
  • Maintenance is improved since no shifting wire is required.
  • More reliable gear shifting is realized by the automatic trim function after shifting and noise is reduced.
  • The operation is simplified by the Multi-Shift and the Synchronized Shift function. Click here for details

• Is there anything I have to do such as transferring bicycle registration when gifting or selling my bicycle that is registered in Mybike?(R-8000)

  No. You do not have to do anything. When the new owner registers the bicycle in Mybike, it will be registered as a new bicycle linked to their SHIMANO ID. If the bicycle registered in Mybike is no longer needed, you can delete it from E-TUBE PROJECT.

• The SHIMANO STEPS or DI2 system does not work.(N-6050)

  If you connect a device that is not listed in the E-TUBE compatibility table, all components will not operate. Click here for detailson E-TUBE compatibility table

• I'd like to change the assist setting to a more active one.(NP-5080)

  Please change the setting of the riding characteristic by the E-TUBE PROJECT app. Click here for details

• I'd like to change the assist setting to a more comfortable one.(NP-5070)

  Please change the setting of the riding characteristic by the E-TUBE PROJECT app. Click here for details

• I want to change the timing of the automatic shifting to my liking. What can I do?(NP-5060)

  E-TUBE PROJECT can be used to change the timing of automatic gear shifting to your liking. Increase the automatic shift setting value to make the automatic shift timing faster and choose a lower value to slow the shift timing. Click here for details

• Is it possible to shift manually on a slope, etc. while I am using automatic shifting?(NP-6080)

  Even with automatic shifting enabled, you can still shift as needed with a manual switch.With the manual shiftings, the SHIMANO STEPS system will gradually learn the user's preferred shifting timing.

• I'd like to start pedaling with a lighter force than the current setting.(NP-6070)

  If you use an electric internal shifting/internal geared hub/DI2, please enable the start mode setting and adjust to your favorite gear number. Click here for details

• I'd like to shift multiple times in a row.(NP-6060)

  Please use the Multi-Shift function. Long-pressing the shifting switch enables multi-shifting.

  • The combination with the Synchronized Shift function is also possible.
  • If you set an upper gear number limit for the Multi-Shift, the number of shifts at one time can be limited.
  • If you change the setting of the shifting interval, it is possible to adjust to your favorite shifting speed. If the shifting interval is too short, the smooth shifting will not be possible and the chain drop may occur.

  Click here for details

• I'd like to make the shifting operation easier.(NP-6050)

  If you use the Synchronized Shift function, it is possible to automatically shift in conjunction with the front and rear derailleur with just the shift up and down operation.
  Click here for details

• Shifting the front dérailleur changes the gear ratio significantly. Is there any way to improve it?(NP-6040)

  If you use semi-synchronized shift mode, the rear dérailleur will automatically lower the gear ratio when you manually shift the front dérailleur to reduce large changes in the gear ratio. Click here for details

Solution Tips

• Tapping "Disconnect" on the app does not restore the bicycle to a state in which operations such as shifting can be performed.(N-6045)

  SM-BCR2 can only be used with the latest version of E-TUBE PROJECT.
  It has been confirmed that bicycle operations become disabled after SM-BCR2 is used with E-TUBE PROJECT Ver. 4.0.2. In this case, performing the following steps may restore the bicycle to an operable state.
  (1) Update E-TUBE PROJECT to the latest version.
  (2) Connect to the bicycle using SM-BCR2 again.
  (When doing so, use the same SM-BCR2.)
  (3) Disconnect the bicycle.
  If performing the steps mentioned above does not enable operations, the DI2 system needs to be reset. For information on how to reset the DI2 system, contact your local distributor.
  

• SC-E5000 is displayed as an unknown unit.(NM-5140)

  Ver.4.0.0 will be released on Oct. 13th, then this issue no longer happens.
  Customize, Error Check, Update firmware, Unit log acquisition and Preset are not available with SC-E5000.

  

  Please disconnect EW-SD50 from SC-E5000 if you need to customize settings for DU and others.
  [DU]

  • Light connection
  • Remaining light capacity
  • Start mode
  • Maximum assist speed
  • Riding characteristics
  • Automatic gear shifting
  • Shift timing
  • Shifting advice
  • Display speed
  • Maintenance Alert setting

  [SW]
  [RD/MU]
  

• I can't use the WALK assist mode function.(N-6040)

  Depending on your region, the WALK assist mode function is prohibited by law.
  Check with the bicycle manufacturer.

• I would like to buy a new e-bike drive unit and upgrade it.(N-6030)

  E-bikes are generally designed as a whole bike.
  Please inquire your bike manufacturer whether your E-BIKE drive unit can be replaced.

• I cannot use the SHIMANO D-FLY (wireless data transmitter) function.(N-6020)

  The wireless unit firmware may not be the latest version. Please update the firmware.
  Note the following points when updating the firmware of the wireless unit.

  • E-TUBE PROJECT for mobile Ver.3.3.0 or later is required.
  • E-TUBE PROJECT for Windows V4 cannot be used.

  Click here for details

• The DI2 system battery runs out quickly.(NM-6100)

  Battery charge depends on the frequency of use. Even with frequent use, you can use it for about 3 months with one charge.
  The DI2 system has a function to significantly reduce battery consumption when not in operation. This function may not work if the system is not working properly and may be draining the battery when you are not using your bicycle.
  Please check the battery consumption at store with SM-PCE02 near you. Click here for details

• What is the definition of one cycle of the “charge/discharge cycle” described in the Unit Report PDF?(NM-6120)

  One cycle is defined as charging from 0% charge to 100% charge and then discharging to 0% again.

• What is a single unit connection?(NM-6090)

  This refers to using a PC linkage device to connect a PC and one unit. For details, refer to the Help Manual (Single Unit Connection) found at the URL below.

• What is the difference between the SM-PCE02 and SM-PCE1 PC linkage devices?(NM-6080)

  In addition to having the functions of the SM-PCE01, the SM-PCE02 can be used to run a "battery consumption check" by connecting a bicycle (road, MTB, or urban/city) to a PC with E-TUBE PROJECT 3.4.0 or later installed. Click here for details.
  *Battery consumption check: As the final part of the error check, the battery consumption check function confirms whether or not there is anything wrong with battery consumption from any part of the connected unit.

• I cannot shift into a certain gear.(NP-5050)

  Gear position control may be engaged, depending on the product. Gear position control is a program that prevents shifting into gears that would lower the chain tension. Click here for details.
  Gear position control

• I am unable to use the shift mode setting.(NP-5040)

  You may need to update to the latest firmware to use the shift mode setting. Click here for details

• I am unable to use the multi shift mode setting.(NP-5030)

  You may need to update to the latest firmware to use the multi shift mode setting. Click here for details

• The SHIMANO STEPS system powers off.(N-6010)

  • If you do not operate the bike more for a certain period of time after stopping, the power of the SHIMANO STEPS system will be turned off.
  • If the power is cut off while riding, the battery installment may be loose or disconnected. Take action according to the displayed error code. Click here for details

• If I use multiple applications such as E-TUBE PROJECT and E-TUBE RIDE at the same time, I cannot perform operations such as gear shifting.(N-5010)

  The wireless unit on the bicycle and the application may still be connected over Bluetooth.
  The bicycle cannot be operated while communicating, so exit those applications.
  The procedure for completely closing smartphone applications, including those running in the background, is shown below.
  <Procedure>
  [iOS version] Click here for details
  [Android version] See "Exiting the application" from this page.

• W013 displays frequently.(R-6020)

  Press the power button without placing your feet on the pedal and turn on the power again.
  If the situation does not improve, contact the store where you purchased the product or a distributor.
  In the SHIMANO STEPS system, for ensuring the accuracy of the assist output, the sensor is automatically adjusted when the power is turned on. At that time, the above error message displays and the system operates with the limited assist output since the precise adjustment work cannot be conducted and it is difficult to calculate an accurate assist output if the pressure to the pedal is detected.
  Click here for details.

• An error or warning was displayed.(R-6010)

  Refer to the error warning number table and respond as described. Click here for details

• The connection with SHIMANO STEPS or the DI2 system failed.(R-5020)

  Please use the app in a good service area. Additionally, the Bluetooth connection may disconnect more frequently in the following cases.
  (1) An application is processed in the background
  ⇒ This depends on the smartphone model, but in this case, we recommend using the app in the foreground.
  (2) A SIM card is not inserted in the smartphone.
  ⇒We recommend that you use smartphone with a SIM card.
  (3) The smartphone OS is "Android Ver.7.1.1"
  ⇒This is caused by an OS malfunction. We recommend that you update to the OS to "Ver.7.1.2" or later.

• What should I do when I encounter an app malfunction such as the app not moving to the next page/freezing while the app is loading?(NP-5020)

  The app may work properly if you completely close the application and start it again.
  The procedure for completely closing smartphone applications, including those running in the background, is shown below.
  <Procedure>
  [iOS version] Click here for details
  [Android version] Click here for details

• I connected E-TUBE PROJECT and the settings I had previously set changed.(NP-5010)

  If you use a version of the application that is compatible with new functions to set settings and then connect an older version of the application, these settings may be reset to their default values.
  This may occur when using different versions of the application with multiple devices.
  Connect the version of the application that is compatible with the new functions and then set the settings again.

• "Light connection" data that was backed up to the indicator is not displayed in the "Indicator backup data" item of the service report.(NM-5020)

  In E-TUBE PROJECT for Windows V4, the "Light connection" item from previous versions has been changed to "Light/accessory power supply terminal output settings" for certain drive unit models. When the service report is output it is displayed as "Light/accessory power supply terminal output settings".

• When I try to save the preset file, the “Preset file could not be saved” dialog is displayed.(NM-6030)

  If the state of connected units is one of the following, you cannot create or save a preset file.
  ● Two or more ST-***-L units are connected
  ● Two or more ST-***-R units are connected
  ● Two or more SW-***-L are connected
  ● Two or more SW-***-R/SW-R600/SW-S705 are connected regardless of the combination
  ● Two or more SW-E6000s are connected

• With Customize in E-TUBE PROJECT for Windows V4, I cannot assign a specific function to the connected shifter/switch.(NM-6020)

  If multiple shifters/switches are connected when a drive unit or cycle computer is not connected, E-BIKE functions (assist up/down) cannot be assigned to the shifter/switch. Connect a drive unit or cycle computer, or connect only one shifter/switch and reconfigure.

• In E-TUBE PROJECT for Windows V4, the derailleur adjustment menu is grayed out and does not work.(NM-6010)

  If your PC connection device is SM-BCR2 and a battery such as the BT-DN110 is not connected, you cannot adjust the derailleur. Use a PC connection device other than SM-BCR2, or connect a battery.

• E-TUBE PROJECT sometimes fails to start.(NM-4010)

  There may be a problem starting E-TUBE PROJECT in certain regions, due to changes to Windows 10.
  If you are using Windows 10, refer to the following procedures and try starting the application again.
  Click here for details for changing the Windows 10 date and time settings.
  Click here for details on this change to Windows 10.
  We plan to update the E-TUBE PROJECT application to support this change.

• I want to uninstall E-TUBE PROJECT but it causes an error.(NM-5010)

  A file may be in use for the copy of E-TUBE PROJECT you are trying to uninstall. Please try restarting the PC and then uninstalling E-TUBE PROJECT again.
  If an error still occurs, reinstall E-TUBE PROJECT over the copy of E-TUBE PROJECT you are trying to uninstall, and then try uninstalling it again.

• I cannot change the maximum torque, assist characteristic, or assist start setting.(NP-6110)

  Please update the DUEP800 firmware version to ver. 4.1.2 or later.

• The light on the bicycle does not turn off after the drive unit error check.(NM-5090)

  The light may not turn off if the error check is canceled halfway through or an abnormality is found during the error check. To turn off the light, disconnect the bicycle from E-TUBE PROJECT for Windows V4, then turn the battery off and then on again.

• The bicycle does not start when the satellite power button or cycle computer power button is pressed.(NP-6140)

  The bicycle may not start when the level of the built-in battery on the satellite power button or cycle computer is low due to a long storage period or other reasons.
  
  Perform the following operation (1) or (2) to charge the built-in battery.
  
  (1) Use the (main) battery power button to start the bicycle.
  The built-in battery will be charged as you use the bicycle.
  
  The following are indications for a low built-in battery level:
  ・ EW-SW100/EW-SW300: The LED flashes twice when the power is turned on.
  ・ SC-E6100: The battery icon is displayed under the SHIMANO STEPS logo when the power is turned on.
  
  * It takes up to 2 hours for the built-in battery to be fully charged.
  
  (2) If the bicycle cannot be started with the (main) battery power button:
  ・ Charge the built-in battery with the (main) battery attached to the bicycle. (For bicycle systems with BM-E6000/BM-E6010/EW-CP100 only.）
  　 The built-in battery is charged at the same time until the (main) battery is fully charged.
  ・ Connect your PC to SM-PCE02 or SM-PCE1 and charge the built-in battery using E-TUBE PROJECT for Windows V4. (Use a single unit connection for SM-PCE1.)
  If "Failed to charge" is displayed on the app after charging is started, disconnect the cycle computer and then try charging again.

• E-TUBE PROJECT for Windows V4 closes immediately after it is started.(NM-5110)

  It has been confirmed that this occurs when the process is canceled while the unit is being recognized and the software is restarted immediately.
  Wait for 10 minutes or so, then restart E-TUBE PROJECT for Windows V4.

• During an error check, the displayed screen is not refreshed or it takes time to be refreshed.(NM-5130)

  The possible cause is a connection failure or poor network environment.
  Please try the following procedure to see if the situation improves.
  ・ Check that the electric wires that connect your PC, SM-PCE02 or SM-PCE1, and each unit are securely connected.
  ・ Move to a location with a better network environment and try again.
  ・ If no problem is found in the electric wire connection, replace the electric wire.

• Tapping "Disconnect" on the app does not restore the bicycle to a state in which operations such as shifting can be performed.(NP-5090)

  SM-BCR2 can only be used with the latest version of E-TUBE PROJECT.　
  It has been confirmed that bicycle operations become disabled after SM-BCR2 is used with E-TUBE PROJECT Ver. 4.0.2. In this case, performing the following steps may restore the bicycle to an operable state.
  (1) Update E-TUBE PROJECT to the latest version.
  (2) Connect to the bicycle using SM-BCR2 again.
  (When doing so, use the same SM-BCR2.)
  (3) Disconnect the bicycle.
  If performing the steps mentioned above does not enable operations, the DI2 system needs to be reset. For information on how to reset the DI2 system, contact your local distributor.