FAQ

Connection

• What steps are required to change the settings? (NP-6093)

  You can change settings using E-TUBE PROJECT.
  Smartphone: Wirelessly connect the bicycle to E-TUBE PROJECT Cyclist. Click here for details.
  PC: Connect the bicycle to E-TUBE PROJECT Professional via SM-PCE02. Click here for details.

• A network error is displayed when I start the app. (NP-8010)

  Possible causes are as follows:
  

  • Not connected to the Internet
    Connect to the Internet and start the app again.
  • Firewall setting
    When the firewall is enabled, it may take longer to connect to the Internet, resulting in an error. Tap "Latest version check" under the Help tab to check for updates or disable the firewall, then start the app again.

• I can't connect to SHIMANO STEPS or DI2 system. (N-5020)

  Each app must be set differently according to their specific connection procedures.
  E-TUBE PROJECT Professional:
  Click here to download PC linkage devices and drivers.
  E-TUBE PROJECT Cyclist: Click here for details.
  E-TUBE RIDE: Click here for details.

• When I try to connect my bicycle to E-TUBE PROJECT, an error dialog appears and connection is not possible. (NM-5050)

  Are you using multiple instances of E-TUBE PROJECT? When in a connected state, a bicycle cannot be connected to a different E-TUBE PROJECT.
  One bicycle can only be connected to one instance of E-TUBE PROJECT.
  Close all instances of E-TUBE PROJECT and reconnect the bicycle.

Firmware Updates

• Why do I need a firmware update? (NP-6032)

  SHIMANO electronic equipment may deliver the firmware update packages to add functions and improve performance. We recommend that customers check for the firmware updates to use the bike with the latest functions and performance. Click here for details

• I'd like to check if the firmware is up-to-date. (NP-6022)

  Start the E-TUBE PROJECT app and check the firmware status of each unit. If you can update to the latest firmware, [UPDATE AVAILABLE] is displayed. Please update the firmware in a place with a good wireless environment. Click here for details.

• I'd like to know about firmware updates. (NP-6010)

  Click here for details.

• I selected "Update" following the displayed instruction that prompts to update, but the screen does not change from "Recognizing Unit". (NM-5100)

  Please wait for a while (up to 5 minutes or so) until the update is complete.
  The screen will be refreshed as soon as the update is complete.

• The connection dropped while updating the firmware using a PC linkage device (SM-PCE02) connected to the bicycle, and now the unit does not work. (NM-6070)

  The update may have failed due to the dropped connection. Try connecting again and checking the status. If the update failed, follow the instructions below to restore the firmware.
  
  <Restoring the firmware over a wired connection>
  Make sure to use SM-PCE02 updated to the latest firmware. (These is the only PC linkage devices that have a restore function.)
  For information on how to confirm and update the firmware version, refer to the "Firmware Update" section in the Help Manual (General) found at the URL below.
  
  The firmware can only be restored using a single unit connection (refer to "What is a single unit connection?").Follow the instructions on the screen to use SM-PCE02 to make a single unit connection, and then restore the firmware.
  
  If you do not have one of the above PC linkage devices, please ask the dealer from which the bicycle was purchased.

  Some products may require selecting the model name to restore the firmware. If you select the wrong model and then restore the firmware, the unit may become unusable. Be sure to check the correct model name.

• I operated the shifting switch while updating the firmware using a PC linkage device (SM-PCE02) connected to the bicycle, and now the unit does not work. (NM-6082)

  The update may have been interrupted. Try connecting again and check the status. If the update failed, follow the instructions below to restore the firmware.
  
  <Restoring the firmware over a wired connection>
  Ensure you use a PC linkage device SM-PCE02. (This is the only PC linkage device that has a restore function.)
  At this time, the firmware on the PC linkage device must be updated to the latest version. For information on how to check and update the firmware version, refer to the "Firmware Update" section in the Help Manual (General) found at the URL below.
  
  The firmware can only be restored using a single unit connection (refer to "What is a single unit connection?"). Follow the instructions on the screen to use SM-PCE02 to make a single unit connection, and then restore the firmware.
  
  If you do not have the above PC linkage device, please contact the dealer from which the bicycle was purchased.

  Some products may require selecting a model name to restore the firmware. If you select the wrong model and then restore the firmware, the unit may become unusable. Ensure you select the correct model name.

• The drive unit firmware version displayed on the screen is not updated after the firmware has been updated to the latest version. (NM-5120)

  It has been confirmed that this occurs with DU-E6000/DU-E6001/DU-E6010/DU-E6050 under certain conditions.
  To update the displayed version, disconnect E-TUBE PROJECT Professional, then turn the battery unit off and then on again.

• The SC-EN610 firmware cannot be updated.

  (N-6092)

  To update the SC-EN610 firmware, the bike needs to be connected to a Windows PC with SM-PCE02 using E-TUBE PROJECT Professional. If you do not have E-TUBE PROJECT Professional and/or SM-PCE02, contact your place of purchase for assistance.

• Failed to update the SM-BMR1 firmware. The firmware cannot be restored. (NP-6150)

  E-TUBE PROJECT Ver.2.11.0 is required to restore the SM-BMR1 firmware.
  Click here to download the installer, then install the application and restore the SM-BMR1 firmware.

  If a conflict with another application is detected while installing E-TUBE PROJECT Ver.2.11.0, uninstall the relevant application, then install E-TUBE PROJECT Ver.2.11.0 again.

• When I connected a drive unit to E-TUBE PROJECT Professional, a firmware update was executed automatically. (NM-6050)

  If you connect a drive unit that has not been updated since 2017 to E-TUBE PROJECT Professional, an update may be executed automatically.

Useful Information

• What are the benefits of using a Di2 system? (N-6060)

  Compared to conventional mechanical derailleurs/shifters,

  • The operation stroke of the shifting switch is light/small.
  • Maintenance is improved since no shifting wire is required.
  • More reliable gear shifting is realized by the automatic trim function after shifting and noise is reduced.
  • The operation is simplified by the Multi-Shift and the Synchronized Shift function.

  
  Click here for details.

• Is there anything I have to do such as transferring bicycle registration when gifting or selling my bicycle that is registered in Mybike? (R-8000)

  No. You do not have to do anything. When the new owner registers the bicycle in Mybike, it will be registered as a new bicycle linked to their SHIMANO ID. If the bicycle registered in Mybike is no longer needed, you can delete it from E-TUBE PROJECT.

• The SHIMANO STEPS or DI2 system does not work. (N-6053)

  If you connect a device that is not listed in the E-TUBE compatibility table, all components will not operate.
  Click here for details on E-TUBE compatibility table

• I want to change the timing of the automatic shifting to my liking. What can I do? (NP-5062)

  E-TUBE PROJECT can be used to change the timing of automatic gear shifting to your liking. Increase the automatic shift setting value to make the automatic shift timing faster and choose a lower value to slow the shift timing. Click here for details

• Is it possible to shift manually on a slope, etc. while I am using automatic shifting? (NP-6082)

  Even with automatic shifting enabled, you can still shift as needed with a manual switch.With the manual shiftings, the SHIMANO STEPS system will gradually learn the user's preferred shifting timing.

• I'd like to start pedaling with a lighter force than the current setting. (NP-6072)

  If you use an electric internal shifting/internal geared hub/DI2, please enable the start mode setting and adjust to your favorite gear number. Click here for details

• I'd like to shift multiple times in a row. (NP-6062)

  Please use the Multi-Shift function. Long-pressing the shifting switch enables multi-shifting.
  

  • The combination with the Synchronized Shift function is also possible.
  • If you set an upper gear number limit for the Multi-Shift, the number of shifts at one time can be limited.
  • If you change the setting of the shifting interval, it is possible to adjust to your favorite shifting speed. If the shifting interval is too short, the smooth shifting will not be possible and the chain drop may occur.

  Click here for details

• I'd like to make the shifting operation easier. (NP-6052)

  If you use the Synchronized Shift function, it is possible to automatically shift in conjunction with the front and rear derailleur with just the shift up and down operation.
  Click here for details

• Shifting the front dérailleur changes the gear ratio significantly. Is there any way to improve it? (NP-6042)

  If you use semi-synchronized shift mode, the rear dérailleur will automatically lower the gear ratio when you manually shift the front dérailleur to reduce large changes in the gear ratio. Click here for details

Solution Tips

• SC-E5000 is displayed as an unknown unit. (NM-5140)

  Ver.4.0.0 will be released on Oct. 13th, then this issue no longer happens.
  Customize, Error Check, Update firmware, Unit log acquisition and Preset are not available with SC-E5000.

• I can't use the WALK assist mode function. (N-6040)

  Depending on your region, the WALK assist mode function is prohibited by law.
  Check with the bicycle manufacturer.

• I would like to buy a new e-bike drive unit and upgrade it. (N-6030)

  E-bikes are generally designed as a whole bike.
  Please inquire your bike manufacturer whether your E-BIKE drive unit can be replaced.

• I cannot use the SHIMANO D-FLY (wireless data transmitter) function. (N-6020)

  The wireless unit firmware may not be the latest version. Please update the firmware.
  Note the following points when updating the firmware for the wireless unit.
  

  • E-TUBE PROJECT Cyclist Ver.3.3.0 or later is required.
  • E-TUBE PROJECT Professional cannot be used.

  Click here for details.

• The Di2 system battery runs out quickly. (NM-6100)

  Battery charge depends on the frequency of use. Even with frequent use, you can use it for about 1 month with one charge.
  The Di2 system has a function to significantly reduce battery consumption when not in operation. This function may not work if the system is not working properly and may be draining the battery when you are not using your bicycle.
  Please check the battery consumption at store with SM-PCE02 near you. Click here for details.

• What is the definition of one cycle of the “charge/discharge cycle” described in the Unit Report PDF? (NM-6120)

  One cycle is defined as charging from 0% charge to 100% charge and then discharging to 0% again.

• What is a single unit connection? (NM-6092)

  This refers to using a PC linkage device to connect a PC and one unit. For details, refer to the Help Manual (Single Unit Connection) found at the URL below.

• I cannot shift into a certain gear. (NP-5052)

  Gear position control may be engaged, depending on the product. Gear position control is a program that prevents shifting into gears that would lower the chain tension. Click here for details.
  Gear position control

• I am unable to use the shift mode setting. (NP-5042)

  You may need to update to the latest firmware to use the shift mode setting. Click here for details

• I am unable to use the multi shift mode setting. (NP-5032)

  You may need to update to the latest firmware to use the multi shift mode setting. Click here for details

• The SHIMANO STEPS system powers off. (N-6010)

  • If you do not operate the bike more for a certain period of time after stopping, the power of the SHIMANO STEPS system will be turned off.
  • If the power is cut off while riding, the battery installment may be loose or disconnected. Take action according to the displayed error code. Click here for details

• If I use multiple Shimano applications (such as E-TUBE PROJECT Professional and E-TUBE RIDE or E-TUBE PROJECT Professional and E-TUBE PROJECT Cyclist) at the same time, I cannot perform operations such as gear shifting. (N-5010)

  The wireless unit on the bicycle and the application may still be connected over Bluetooth.
  The bicycle cannot be operated while communicating, so exit those applications.
  The procedure for completely closing smartphone applications, including those running in the background, is shown below.
  
  ＜Procedure＞
  [iOS version] Click here for details.
  [Android version] See "Close apps" from this page.

• W013 displays frequently. (R-6020)

  Press the power button without placing your feet on the pedal and turn on the power again.
  If the situation does not improve, contact the store where you purchased the product or a distributor.
  In the SHIMANO STEPS system, for ensuring the accuracy of the assist output, the sensor is automatically adjusted when the power is turned on. At that time, the above error message displays and the system operates with the limited assist output since the precise adjustment work cannot be conducted and it is difficult to calculate an accurate assist output if the pressure to the pedal is detected.
  Click here for details.

• An error or warning was displayed. (R-6010)

  Refer to the error warning number table and respond as described. Click here for details

• What should I do when I encounter an app malfunction such as the app not moving to the next page/freezing while the app is loading? (NP-5022)

  The app may work properly if you completely close the application and start it again.
  The procedure for completely closing smartphone applications, including those running in the background, is shown below.
  <Procedure>
  [iOS version] Click here for details
  [Android version] Click here for details

• SM-PCE1 and SM-BCR2I can no longer be used with E-TUBE PROJECT Professional. (NP-6170)

  SM-PCE1 and SM-BCR2 are supported by E-TUBE PROJECT for Windows V4 "Ver.4.0.4" or earlier.
  Please use SM-PCE02 or the old version "E-TUBE PROJECT for Windows V4".

• E-TUBE PROJECT Professional can no longer be used on a Windows 7 PC. (NP-6160)

  Windows 7 is supported by E-TUBE PROJECT for Windows V4 "Ver.4.0.4" or earlier and cannot be used with E-TUBE PROJECT Professional.
  Please use the old version "E-TUBE PROJECT for Windows V4" on a Windows 7 PC.

• The help screen is not displayed. (NP-5170)

  Please connect to the Internet and try again.

• Please tell me how to operate the derailleur with a wireless switch. (N-6072)

  First, you need to pair the rear derailleur with a wireless switch.
  Once pairing is complete, the pairing information is retained even if the battery becomes drained and you never have to pair them again. Click here for details

• I connected E-TUBE PROJECT and the settings I had previously set changed. (NP-5012)

  If you use a version of the application that is compatible with new functions to set settings and then connect an older version of the application, these settings may be reset to their default values.
  This may occur when using different versions of the application with multiple devices.
  Connect the version of the application that is compatible with the new functions and then set the settings again.

• I changed the profile name but the new name is not displayed on my cycle computer. (N-6082)

  The cycle computer firmware must be updated to the latest version. Please wait for the release of a new version.
  Note that cycle computer models SC-E8000, SC-E6010, SC-E6100, and SC-E5000 do not support a name change. The displayed name remains the same after a firmware update.

• "Light connection" data that was backed up to the indicator is not displayed in the "Indicator backup data" item of the service report. (NM-5020)

  In E-TUBE PROJECT for Windows V4, the "Light connection" item from previous versions has been changed to "Light/accessory power supply terminal output settings" for certain drive unit models. When the service report is output it is displayed as "Light/accessory power supply terminal output settings".

• Can I use preset files created with E-TUBE PROJECT Professional with E-TUBE PROJECT for Windows V4? (NP-5180)

  No, you can't.

• When I try to save the preset file, the “Preset file could not be saved” dialog is displayed. (NM-6030)

  If the state of connected units is one of the following, you cannot create or save a preset file.
  

  • Two or more ST-***-L units are connected
  • Two or more ST-***-R units are connected
  • Two or more SW-***-L are connected
  • Two or more SW-***-R/SW-R600/SW-S705 are connected regardless of the combination
  • Two or more SW-E6000s are connected

• With Customize in E-TUBE PROJECT Professional, I cannot assign a specific function to the connected shifter/switch. (NM-6020)

  If multiple shifters/switches are connected when a drive unit or cycle computer is not connected, E-BIKE functions (assist up/down) cannot be assigned to the shifter/switch. Connect a drive unit or cycle computer, or connect only one shifter/switch and reconfigure.

• E-TUBE PROJECT Professional sometimes fails to start on a Windows 10 PC. (NM-4010)

  There may be a problem starting E-TUBE PROJECT Professional in certain regions, due to changes to Windows 10. If you are using Windows 10, refer to the following procedures and try starting the application again.
  Click here for details for changing the Windows 10 date and time settings.
  Click here for details on the changes to Windows 10.
  The E-TUBE PROJECT application will be updated to accommodate these changes.

• I want to uninstall E-TUBE PROJECT Professional but an error occurs when I try to do it. (NM-5010)

  A file may be in use for the copy of E-TUBE PROJECT Professional you are trying to uninstall. Please try restarting the PC and then uninstalling E-TUBE PROJECT Professional again.
  If an error still occurs, reinstall E-TUBE PROJECT Professional over the copy of E-TUBE PROJECT Professional you are trying to uninstall, and then try uninstalling it again.

• I cannot change the maximum torque, assist characteristic, or assist start setting. (NP-6110)

  Please update the DUEP800 firmware version to ver. 4.1.2 or later.

• The bicycle does not start when the satellite power button or cycle computer power button is pressed. (NP-6142)

  The bicycle may not start when the level of the built-in battery on the satellite system ON/OFF switch or cycle computer is low due to a long storage period or other reasons.
  Perform one of the following operations (1) or (2) to charge the built-in battery.
  
  

  (1) Use the (main) battery power button to start the bicycle.
  The built-in battery will be charged as you use the bicycle.
  
  The following are indications for a low built-in battery level:
  

  • EW-SW100/EW-SW300: The LED flashes twice when the power is turned on.
  • SC-E6100: The battery icon is displayed under the SHIMANO STEPS logo when the power is turned on.

  It takes up to 2 hours for the built-in battery to be fully charged.

  
  

  (2) If the bicycle cannot be started with the (main) battery power button:
  

  • Charge the built-in battery with the (main) battery attached to the bicycle. (For bicycle systems with BM-E6000/BM-E6010/EW-CP100 only.)
    The built-in battery is charged at the same time until the (main) battery is fully charged.
  • Connect your PC to SM-PCE02 and charge the built-in battery using E-TUBE PROJECT Professional. (Use a single unit connection for SM-PCE1.)

  
  If "Failed to charge" is displayed on the app after charging is started, disconnect the cycle computer and then try charging again.

• E-TUBE PROJECT Professional does not start.(NP-8020)

  Security software on your PC may be blocking the installation process or startup of E-TUBE PROJECT Professional in error. Check your PC and if security software is installed, try performing (1) or (2) below.

  1. Start up E-TUBE PROJECT Professional as administrator.
  2. Remove E-TUBE PROJECT Professional from the list of monitored applications in the security software settings, then start E-TUBE PROJECT Professional or reinstall it.

  Refer to the manual for each security software for details.

• E-TUBE PROJECT Professional closes immediately after it is started. (NM-5110)

  It has been confirmed that this occurs when the process is canceled while the unit is being recognized and the software is restarted immediately.
  Wait for 10 minutes or so, then restart E-TUBE PROJECT Professional.

• During an error check, the displayed screen is not refreshed or it takes time to be refreshed.(NM-5130)

  The possible cause is a connection failure or poor network environment.
  Please try the following procedure to see if the situation improves.
  

  • Check that the electric wires that connect your PC, SM-PCE02, and each unit are securely connected.
  • Move to a location with a better network environment and try again.
  • If no problem is found in the electric wire connection, replace the electric wire.

• The remote assistance function cannot be activated from E-TUBE PROJECT Professional. Click here for the startup procedure. (O-4020)

  The same symptom has been confirmed with the 32-bit Windows 10/Windows 8.1 OS.
  Activate the remote assistance function manually from the Windows Start menu.
  * The same symptom has not been confirmed with the 64-bit Windows OS.
  
  To use the remote assistance function, you need to select [Allow Remote Assistance invitations to be sent from this computer] beforehand whether you are using a 64-bit or 32-bit OS.
  For details, please see the Microsoft support page below.