In recent years, we have confirmed that counterfeit goods of Shimano Group products and repair parts have been circulating around the world. As counterfeit goods not only cause quality problems (such as accidents and injuries) for the general customers, but also lead to detriments for our customers and business partners, we will take a firm stance to eliminate counterfeit goods.
○Specific measures to be taken
・We will provide information to the relevant authorities to facilitate administrative and criminal investigations against counterfeit goods manufacturers and distributors.
・We will deliver warnings and civil lawsuits against counterfeit goods manufacturers and distributors.
・We will provide information to customs authorities to facilitate crackdowns on counterfeit goods.
・We will request the removal of counterfeit goods from e-commerce websites.
・We will provide warnings to consumers and retailers.
○Counterfeit goods detection cases (counterfeit goods seized during crackdown in China)
Shimano Anti-Counterfeiting Program (S.A.C.P.)
○Measures for the products themselves
As an initiative to deliver safe and secure products to our customers, we will adopt special materials in our product packages which are difficult to counterfeit, and introduce a special application and labels that can verify authentic products. The customers will be able to verify if the product is authentic by scanning the QR code printed on the label with a special application that they can install on their smartphone.
(1) Shimano Package Technology (adoption of special materials that are difficult to imitate)
* The new packaging of our cleats shown in the center and right photos are made from a special material that is difficult to counterfeit, and at the same time environmentally appropriate. This package will be introduced from May 2021.
Please note that we cannot be held responsible for any detriment or loss or the like caused by the purchase, etc. of counterfeit goods. Customers are advised to be cautious when purchasing products from stores and private sellers, etc. where the origin of the product is uncertain. In addition, as we do not verify the authenticity of an individual item to judge whether it is a counterfeit goods or not, please contact the distributor or dealer from which you have purchased your product for any inquiries.
※ QR Code is a registered trademark of DENSO WAVE INCORPORATED.
※ The Apple logo is a trademark of Apple Inc., registered in the U.S. and other countries.
※ iOS is a trademark of Cisco in the U.S. and is used under license.
※ App Store is a service mark of Apple Inc.
※ Android and Google Play are trademarks of Google LLC.