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PRO Vibe Stem (Alloy) Recall Notice

Shimano North America Holding Inc. ("Shimano"), distributor of the PRO brand, is recalling certain batches of the PRO Vibe Stem (Alloy).

 

Following the discovery that certain batches can develop cracks in particular conditions, Shimano is issuing a stop-riding and recall notice on all PRO Vibe Stems (Alloy) sold since May 2020. The products affected by the recall can be identified by the prominent silver 'V' branding on the faceplate of the stem and the forward-facing mounting bolts. 

 

The affected products are: 

 

Hazard

 

Corrosion can lead to cracks forming in the clamping area of the fork steerer tube ( as highlighted in Figure 1).

 

If the crack is not detected by the user in time, it could grow until complete separation of the stem. If this happens while riding, the user could lose control of the bicycle and fall, posing a risk of injury to the user in a crash.

 

What To Do

 

Cyclist who purchased a PRO Vibe (Alloy) stem should stop riding their bike and follow the procedure below to identify if their stem is affected by this recall. 

 

Remedy

Consumers should immediately stop bicycling with PRO Vibe alloy handlebar stems and take them to the place where purchased or a Shimano authorized retailer to determine if the stem on their bike is included in the recall and for a free replacement stem and free installation. CLICK HERE FOR SHIMANO AUTHORIZED RETAILER LOCATOR. 

Contact

For U.S. consumers - Shimano North America Bicycle at 800-423-2420 from 8 a.m. to 5 p.m. Monday through Friday PT, email at bikeservice@shimano.com. For Canadian consumers - Shimano Canada toll-free at 1-877-377-5211 between 8am to 5pm (EST) Monday to Friday. Or online at http://www.pro-bikegear.com/us/news/ or bike.shimano.com and click on 'Recalls' or 'News and Updates' for more information. 

 

This recall is being conducted in cooperation with the U.S. Consumer Product Safety Commission and Health Canada. 

 

Shimano would like to reiterate the company's commitment to rider safety and dedication to producing industry-leading products. We sincerely apologize for failing to live up to these standards and for any inconvenience caused by the PRO Vibe Stem (Alloy) recall. 

 

(Please note that no other PRO stems, including the Vibe Carbon Stem, are affected by this recall)

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