CONNECTED PARTNERS

Our total system engineering approach means that the SHIMANO ecosystem is not only offering perfect harmony with SHIMANO components but extends to products of connected partners. We have a licensing development program on a contract basis which allows compatible battery manufacturers, wireless device manufactures and even bike brands to utilize Shimano proprietary communication profile to develop products compatible with Shimano products. This can create a more open and integrated product portfolio for both bike brands and end-user.

CONNECTED_PARTNERS_Header_img

Our total system engineering approach means that the SHIMANO ecosystem is not only offering perfect harmony with SHIMANO components but extends to products of connected partners. We have a licensing development program on a contract basis which allows compatible battery manufacturers, wireless device manufactures and even bike brands to utilize Shimano proprietary communication profile to develop products compatible with Shimano products. This can create a more open and integrated product portfolio for both bike brands and end-user.

Compatible Battery Partners

Next to Shimano's own batteries there are other options from compatible battery partners

Please find line up products information from each site

  • ・Compatible batteries are being produced for designated models
  • ・Supports various e-bikes with diverse usage
  • ・Shimano battery service program offered (limited for selected program members, Darfon and Trend Power).

Compatible Batteries' Service Support Program

To optimize handling for dealers and bike brands, we will newly introduce a battery service program to battery service program members (Darfon and Trend Power).

  • Dealers can expect the Shimano normal handling standards and won't have to handle SHIMANO STEPS system and battery claims respectively any more. Rather, dealers can unify their service contact and expect a faster turnaround, erasing handling complexities.
  • Bike brands can count on Shimano's world leading service support network in bicycle industry. Shimano service network will be handling the service cases for selected compatible batteries based on our structured and well-established practices, following all our rigorous policies, practices and standards, reducing the burden for the bike brands.
  • Compatible batteries will feature a special ‘SHIMANO STEPS SERVICE' sticker and dealers will also be able to see the battery model number in Shimano's E-TUBE PROJECT to check it can be supported.

Compatible Batteries' Service Support Program Member

Please find line up products information from each site

Availability of Service Program

The battery service program is not available in all areas at the same time, availability will differ per region. EU coverage in selected countries as listed below starts from February, 2021.

February, 2021
Netherlands Belgium Luxembourg
France Poland Estonia
Latvia Lithuania Finland
Sweden Iceland Norway
Denmark Italy Malta
Spain Turkey Germany
Switzerland Czech Republic Hungary
Slovakia Austria  Andorra

 

Coming soon
United Kingdom Ireland Portugal
Greece Albania Cycprus
Kosovo Bulgaria Slovenia
Croatia Serbia Bosnia & Herzegovina
Macedonia Montenegro Romania

 

How To Confirm If A Battery Is Supported

Compatible batteries will feature a special ‘SHIMANO STEPS service' sticker and participating stores will also be able to see the battery model number in Shimano's E-TUBE Project application to check it can be supported.


Step-1. Check for the special logo on the battery

Supported batteries have a SHIMANO STEPS SERVICE logo (Refer to the accompanying image)


Step-2. Check with the E-TUBE PROJECT application for Windows (from 4.0.0 version)

After connecting the bike, a special “SUPPORTED BY SHIMANO” status icon will appear for supported batteries.