Last Updated: January 2026
Acceptance of Terms. The use of SHIMANO Service Portal is subject to the following Terms of Use. Shimano reserves the right to modify, replace or update these Terms of Use at any time for reasonable grounds with or without notice. By continuing to use the Portal, User agrees to the latest version of the Terms of Use and to be bound by them.
IF YOU DO NOT AGREE TO THESE TERMS IN THEIR ENTIRETY YOU SHOULD NOT ACCESS
OR USE THE PORTAL OR ANY PART THEREOF.
1. Description of SHIMANO Service Portal
a. The Portal acts as an access point for User to connect with Shimano to do business, more specifically to file warranty claims related to Shimano Products. The Portal is used to communicate regarding Shimano Products, regular case and warranty handling. The Portal offers services and features to both Dealers and Distributors, these services, features, including any updates, enhancements, and new features are subject to these TOU.
2. The company behind the Portal
a. The Portal is designed on behalf of Shimano Inc. for Shimano and for the Shimano Network. All ownership rights, including copyrights, patents, trademarks and any other rights and interests in the Portal, its software or any of its copies, and any content available within the Portal such as product information (the "Content") remain solely with Shimano Inc., 3-77 Oimatsu-cho, Sakai-ku, Sakai City, Osaka 590-8577, Japan. Shimano Inc has granted the non-exclusive rights to deploy the Portal to Shimano North America Holding, Inc dba Shimano North America Bicycle, Inc. and Shimano Canada Ltd. and its contracted Distributors.
The Portal is technically divided into different environments.
Accounts connected to the Shimano Network outside the USA and Canadian market will enter into a User Agreement with Shimano Inc.
Accounts connected to the Shimano Network in the USA and Canadian market will enter into a User Agreement with Shimano North America Holding, Inc. dba Shimano North America Bicycle, Inc. and Shimano Canada Ltd.
Accounts connected to the Distributor Network reside under the liability of that specific Distributor.
Users in that environment will enter into a User Agreement with that Distributor.
3. Application and Registration
a. A Dealer wanting to use the Portal needs to register a minimum of one User. A Dealer wishing to use the Portal may file an account request for the Portal by providing all required information on the online registration page and accepting these Terms of Use. The request will be examined by Shimano or the local Distributor and can be rejected or accepted. Acceptance will be granted if the Dealer is an approved Shimano Dealer according to the CRM system of Shimano or the Distributor. All natural person Users must be at least 18 years old or the age of majority in such User’s jurisdiction, whichever is greater, to use the Portal.
b. Dealer can register one or more dedicated employee(s) as the person in charge of the warranty operations in the Portal (hereinafter referred to as "Staff'') under the condition that all Staff comply with the following requirements:
a.Users must be registered in person and work as an employee or on behalf of the Dealer respectively Distributor.
b. Dealer will properly inform the Staff about the processing of the Staff's personal data during the use of the Portal as explained in the Data Privacy Notice.
c. When the Staff retires from the Dealer's company or is no longer in charge of your warranty operations, the Dealer must delete the registration immediately.
d. Dealer shall also ensure the Staff complies with obligations set out in this Terms, including those relating to confidentiality.
e. Dealer remains fully responsible for any obligations under these Terms and any acts or commissions by the Staff.
f. Dealer agrees to indemnify and hold harmless Shimano against all claims, losses and liabilities arising from or attributable to the actions or omissions by any Staff in contradiction to these Terms.
g. Distributors will only receive access to the Portal after completing the Shimano training on how to use it on their behalf.
c. Every Portal account request will be examined. Shimano or Distributor may refuse to accept, or delay acceptance of, a registration by you and/or your Staff in any of the following circumstances:
a. If all or part of the information provided by you and/or Staff is false, incorrect, or omitted;
b. If you and/or Staff have been subject to or are currently subject to service suspension measures with respect to any other services provided by us;
c. If you have failed to perform any obligation under a contract in the past, regardless of whether you used the Portal; or
d. If we otherwise determine that it is not appropriate to accept the registration.
e. Upon acceptance a notice of completion of the registration is sent to the email address specified.
f. You and/or Staff must notify the Distributor or Shimano Sales Office for your region (see the complete list of our Distributors and Shimano companies click here https://bike.shimano.com//information/distributors-list.html) immediately in the event of a change to your contact information, corporate information, contact person, email address, or phone number.
4. Scope of Your Right to Use the Portal and the Content
a. As condition to access and use the Portal and the Content, you will access and use the Portal and Content solely for your internal business purposes, strictly in accordance with the provisions of these Terms of Use. Both parties will consider the provisions in the Data Privacy Notice, due to continuous monitoring of safety measures these provisions are subject to change. If you are accessing and using the Portal and the Content on behalf of your organization or company that can either be a Dealer or a Distributor., "I," "you" and "your" as used in these Terms refer to the User on behalf of a Dealer or Distributor or a Shimano User.
b. When you agree to these Terms of Use, you also affirm legal authority to bind the company.
c. You may not distribute, copy, or disclose the Portal or its Content in any way. You may not transfer, rent, lease, lend, redistribute, or sublicense or otherwise allow any other third party to use the Portal or the Content. You may not decompile reverse engineer, disassemble, adapt, decompose, or otherwise attempt to derive the source code of, modify, or create derivative works of the Portal or the Content in whole or in part, or allow any third party to do any of the foregoing, except if allowed by mandatory provisions of applicable law
d. Shimano is committed to making the Portal accessible to users with disabilities and aims to comply with the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA. If you encounter accessibility barriers, please contact us setforth in these Terms.
You may not remove or hide any references or notices to Shimano's patents, trademarks or copyrights from the Portal or the Content. The Shimano name, and all trademarks and logos displayed on the Portal, or the Content are owned or used under license by Shimano Inc. The unauthorized use of any trademark displayed on the Portal, or the Content is prohibited.
5. Users' responsibilities and assumption of risk
a. Dealer User bears the risk for inappropriate use of the Portal and the content and the activated User Account on Dealer site. The Portal has a User Manual in which correct use is described.
b. Distributor User bears the risk for inappropriate, ineffective, or wrong use of the Portal on behalf of the Distributor. Distributor User must follow the instructions in the Training Material for Distributor use of the Portal.
The functionalities and features of the Portal may allow you to submit content, such as photographs, videos or comments, reports, or log data of "Shimano STEPS" and "E-tube professional" including associated metadata. If User and/or Staff choose to submit content, User warrants that you have the necessary license, right or permission to use the content.
The user is solely responsible for your submitted content and any consequences of posting or publishing them. By submitting the content to the Portal, you grant Shimano a non-revocable, perpetual, non-exclusive, royalty-free, transferable, worldwide license to use, copy, transmit, distribute, modify, create derivative works, adapt, delete, sublicense, combine with other ideas or works, publish, translate, publicly perform and publicly display said content, in whole or in part, in any format or medium, for any commercial purpose including the provision of the features and functionalities of the Portal. . This license does not apply to personal information, which will be handled in accordance with our Data Notice. You agree that you and/or Staff will not submit any content which includes or relates to the following:
Thank you for taking the time to review Shimano's Data Privacy Notice, applicable to User of the Shimano Portal. Shimano supplies high quality products and components for bike and fishing tackle. As manufacturer and global sales organization, we like to provide services to our business to business customers via the Shimano Service Portal. This Portal provides information on products, order information and warranty cases, accessible at all times for our Dealers and Distributors. This Data Protection Notice (the "Notice") describes the data processing activities in connection with the use of the Portal website offered by Shimano. Next to this specific Data Protection Notice for the online Portal Shimano has a general Privacy Policy which is published online click here (https://www.shimano.com/en/privacypolicy.html) that is applicable to data we collect from website visitors and offline sales activities. This notice includes the following information:
The categories of personal data we process;
The purposes for processing personal data;
How you can exercise your rights under applicable laws;
The categories of personal data we share with third parties; and
The categories of third parties with whom we share personal data.
For optimal readability, this document is laid out as follows:
This document uses the definitions as set out in the Terms of Use that are applicable to the Portal.
Shimano is the worldwide renowned supplier of bike components and fishing tackle. Manufacturer of Shimano Products is:
Shimano Inc. ("SIC", "Shimano")
3-77 Oimatsu-cho, Sakai-ku, Sakai City
Osaka 590-8577, Japan
For all sales activities on USA territory the USA Headquarters is responsible: SHIMANO NORTH AMERICA HOLDING, INC. dba SHIMANO NORTH AMERICA BICYCLE, INC.
("SNAH")
One Holland, Irvine, California 92618
For all sales activities on Canada territory; the Canada Headquarters is responsible:
SHIMANO CANADA LTD., (“SCL”)
427 Pido Road, Peterborough, Ontario K9J 6X7
Depending on your country of residence you will do business with a local Shimano Sales Office or with one of the contracted Shimano Distributors that operate under their own name.
SIC and SNAH/SCL together are the entities responsible for the processing of your Personal Data in relation to the Portal as joint controllers (referred to hereinafter as "we", "our" or "us").
Next to that the Portal facilitates a closed environment for Distributors. Each Distributor is a joint controller with SNAH/SCL for their own Distributor Portal environment.
You can contact each Shimano joint controller by postal mail at the addresses above. Distributors contact details are published in the attached list.
The Portal operates on the basis of the business profile as administrated in Shimano CRM system. Each Dealer respectively Distributor appoints Users (with a minimum of one main User per Dealer /Distributor). The Portal is used to communicate regarding Shimano Products, regular case and warranty handling. The Portal offers services and featuresto both Dealers and Distributors.
To limit the access to Portal services; only to accredited Dealers and contracted Distributors will be invited to create a User Account. To monitor correct access and usage of the Portal each User will be required to file personal data as well as business data upon creation of the account. A User Account grants continuous secure access to the Portal and enable User to act on behalf of the Dealer or Distributor that User is working for. Terms of Use are applicable to every User Account.
Shimano launched the Portal in 2026 with Product Information and warranty case handling. Future development of the Portal may include communication on business transactions, operations, sales rep visits, logistics and financial handling of orders, as well as direct access to Shimano Order intake tools via Single Sign on, dealer locator tools and additional marketing purposes such as product launch events and online evaluations.
Also, the Portal is intended to be used to share product manuals, specified maintenance instructions for Shimano accredited Dealer, Distributors and Users. information on events, product launches and commercial activities.
Distributors that have entered into a Distributor contract with Shimano have their own Dealer base. To provide warranty service to that Dealer base, each Distributor has its own segregated environment within the Portal. Dealers connected to Distributors are invited to this specific part of the Portal where Shimano has no direct access to. The Distributor will be responsible for maintaining the Dealer base in their own environment. Only to verify the reimbursement process, pseudonymized warranty case data will be shared with Shimano via the Portal of the Distributors Dealers. These Dealers have similar functionalities and news updates on the Portal, only their communication line is directly and only with the Distributor.
To be able to maintain the platform and continuously improve functionality of the platform Shimano will use anonymized data for the maintenance and future development of the Portal.
In case Shimano wants to perform an audit or evaluation on specific Dealer accounts, Users will be requested to sign up for these audits.
Categories of data subjects and Personal data that the Portal processes
The Portal processes Personal Data of the following categories of data subjects collectively referred to as "Users"):
As a User you provide personal data to Shimano, this data comprises:
*When a User is connected to Distributor instead of a Dealer Business name and address of the Distributor is collected.
When a Dealer is connected to a Distributor environment Shimano will process pseudonymized data, therefore only the following data will be visible to Shimano:
When using our Portal we automatically collect Personal Data:When using our Portal we automatically collect Personal Data:
The Portal does not intend to process any special categories or sensitive data. The Portal is designed as a business tool and therefore collects business information. No data of minors/juveniles is allowed in the Portal. All Users must be 18 years or older to use the Portal.
Shimano Portal processes personal data on the legal bases of contract in accordance with the applicable US and Canada and federal law including, without limitation, the California Consumer Privacy Act (CCPA) California Privacy Rights Act (CPRA),Virginia Consumer Data Protection Act (VCDPA) and Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA) as applicable.
When creating a User Account a party enters into a User Agreement. Only with a User Account Dealers have the option to enjoy our content and Services via the Portal. If a Dealer decides not to agree on the User Agreement, services will be provided via direct contact with the sales representatives and customer service of either the Shimano Sales Office or the Distributor.
Users can delete their User Account at any given moment in time via the account of the User that is the main Dealer Contact, as long as a minimum of one User will remain connected to a Dealer.
Shimano may also process Personal Data for quality and Service improvement purposes, e.g., to detect, to revalidate User access on regular base and analyze problems in the Portal as well as in our products or Services, to carry out predictive maintenance and calculate the necessary product replacement timing, to introduce new products or service and test their compatibility. This data processing is allowed on the legal basis of legitimate interests to improve the quality of our products and services.
The Portal is not designed for automated decision making that impacts Users or Dealers. All requests, orders and warranties will be handled by people. If you have doubts about the outcome of a warranty request, please upload your comments under the case number for additional revision.
We will not process your Personal Data longer than necessary for the purpose for which it was originally collected unless applicable law requires a longer retention period. For specific retention periods by data category, please contact us as provided in this Notice Subject to statutory retention periods, we will delete your Personal Data:
We have implemented standard industry practices internally and with our service providers to maintain the security of Users Personal Data depending on its sensitivity and to avoid disclosure of such Personal Data unpermitted under this Notice. We do this by taking technical and organizational measures, which are periodically checked and adjusted. The IT people associated with Shimano and our service provider are constantly monitoring whether they can ensure better technical security by default. In the event of a data breach, we will notify affected individuals and relevant authorities as required by applicable laws
For example, Shimano uses a strict separation of our systems and databases. Download rights are set to a minimum. We also use encryption methods and secure connections and multi factor authentication.
Data in the Distributor environment is not accessible to people of SIC or Shimano Sales Offices. The Dealer account information and uploaded case information provided in warranty cases is called your input data. We save this input data in Distributors environment where dealer name and User contact details are only visible to the Distributor Users. For Shimano warranty case information is disclosed under a unique ID number. This is called pseudonymization of the Distributor Dealer data.
There is a division of roles within our business processes. We have made arrangements when and under what conditions access to the Dealer database is possible. The technical and organizational security measures are regularly reviewed, expanded and adapted. We document these measures in the internal Shimano impact assessment.
If you have the impression that your data is not properly secured or if there are indications of misuse, please report this immediately using the contact form on your User dashboard.
Your own behavior can prevent abuse. Do not forward emails you receive from the Portal, as they may contain personal data about you as the recipient. Always use a strong password of at least 10 characters and do not leave your account logged in unnecessarily. Never share your User account with other people. The Dealer User with the primary contact can create new Users for the Dealer access via the Portal.
Shimano does not sell your data to third parties.
Shimano uses third-party software, e.g., for the Portal, consumer webshops, sending newsletters, invoices etc. To this end, your data will be provided to third parties in as limited a manner as possible.
With all Service providers acting on our behalf we enter into a business contract. These service providers are legally and contractually required to respect and comply with applicable data protection legislation and this Data Privacy Notice.
Our service providers for the Portal include:
As a global company Shimano allows International data transfers from USA and Canada to Japan.
Data collected via the Portal of USA or Canada Users will be stored centrally on servers located in the USA or Canada and will be accessible for SNAH/SCL. The Portal will also be used for non USA or Canada User, whose data will be accessible by SIC. Overall logging data and general maintenance of the Portal will be executed from Japan. Accordingly, your Personal Data mainly device information, internet activity information and Portal Usage log information will be transferred to and disclosed to selected recipients located in Japan which has been recognized by the USA and Canada as providing for an adequate level of data protection.
Data transfer to the sub-processor Accenture Inc. (Philippines) is covered by standard contractual clauses between Accenture Japan Ltd. and Accenture Inc. (Philippines). You can contact our data protection officer for instructions on how to obtain a copy of these.
Shimano may also provide data to third parties in order to comply with statutory obligations, such as recordkeeping requirements and filing tax returns. With companies that process data on our behalf, such as the email management software, our accountant, insurer and their local service providers, but also regional event organizers, we enter into an agreement and make arrangements for the security of your data. We process your data within the EU and in Japan.
All Dealers that have requested to be visible in the Global Shimano Dealer locator, will be published with their business contact details on Shimano websites.
Third-party links and websites.
Our Services can offer you the possibility of accessing third party content, such as Distributors websites, event apps and online services. Please note that we are not responsible for the data processing activities of these third parties. We encourage you to read the data protection notices of any third party website, app or online service you connect with.
Users
Shimano receives contact information from Dealers about their employees, to ensure that they can create a User Account. Dealers and Distributors are responsible for offboarding User Accounts whenever a person is no longer connected to the Dealer. For the handling of Order intake and Warranty cases Shimano registers the User that creates or changes the Order or Warranty request.
You have the right to access, correct or delete your personal data. You also have the right to withdraw consent for data processing or to object to the processing of your personal data by Shimano. You have the right to data portability. You have the right to opt out of the sharing of your personal data.
As a User, it is possible at any time to view your input data on the profile page of your User Account.
If you wish to exercise your rights in any other way, you can request access, correction, deletion or data transfer via the contact form on the website or via email.
When you send us a request via email, Shimano is entitled to ask you some questions to verify your identity. We will respond to your request as quickly as possible, and certainly within four weeks.
Shimano has appointed a group Data Protection Officer ("DPO") to manage all matters related to data protection and including ensuring compliance with California Consumer Privacy Act (CCPA) California Privacy Rights Act (CPRA),Virginia Consumer Data Protection Act (VCDPA) and the Personal Information Protection and Electronic Documents Act (“PIPEDA”). If you have any questions or concerns about our privacy practices, please contact our Privacy Officer at [Insert Contact Information. If you have any questions regarding the processing of your Personal Data, please contact our DPO at privacy@shimano.com (mailto:privacy@shimano.com).
If you are not satisfied with the way in which Shimano handles your personal data, we would like to hear this from you directly via the portal contact form or via a message to privacy@shimano.com (mailto:privacy@ shimano.com). If you believe we are not complying with CCPA, CPRA, VCDPA or PIPEDA, you have the right to challenge our compliance by contacting our Privacy Officer or in Canada, filing a complaint with the Office of the Privacy Commissioner of Canada.
Shimano maintains Terms of Use for Users of the Portal. You can find these Terms of Use on our website at Shimano-/portalterms (http://Shimano-/portalterms). For all sales of Shimano Products general term and conditions for USA or Canada market apply.
On our Portal website you will find information about Shimano Products including manuals. We also provide general information on developments, product launches and events of Shimano and our Distributors. We provide you with commercial product videos and success stories from our Dealers Distributors and athletes that we sponsor. The general information on the Portal or public Shimano website is of a general nature and is not intended to replace the Product Manual or as personal advice. Before a User can execute Repairs and maintenance of Shimano Products the User should finish mandatory Shimano trainings to become a certified Shimano Dealers or Shimano Service provider. You may not hold Shimano liable for the consequences of using Shimano products in a different way as shown on the product manual or maintenance performed by non-accredited mechanics.
The Portal is designed on behalf of Shimano Inc. both for Shimano as for the Shimano Network All ownership rights, including copyrights, patents, trademarks and any other rights and interests in the Portal, its software or any of its copies, and any content available within the Portal such as product information (the "Content") remain solely with Shimano Inc., 3-77 Oimatsu-cho, Sakai-ku, Sakai City, Osaka 590-8577, Japan. Shimano Inc has granted the non-exclusive rights to deploy the Portal to Shimano North America Holding, Inc. dba Shimano North America Bicycle, Inc. and Shimano Canada Ltd. and its contracted Distributors. The information on the Portal is subject to Shimano's copyright. If you want to publish information about the Portal, Shimano or one of our Shimano Products, use the provided communication material. For any other information please get in touch prior to publication using our contact form on the public website to ask for Shimano's permission. With every publication we expect at least a reference to www.shimano.com(http://www.shimano.com). Shimano may refuse to grant permission for a publication.
Cookies and other tracking 4929-3981-6841.1
Our Portal uses cookies as described below.
Functionally necessary 4929-3981-6841.1
Functionally necessary cookies support the Portal to function properly. These cookies ensure that:
List of functionally necessary cookies Shimano can use on their websites and apps are:
| COOKIE NAME | Provider | Expiry | DESCRIPTION |
| _Secure-has-sid | First party cookie | Session | Detects a user's login state in LWR Experience on the client side. Set during login to LWR Experience. Never set this cookie to HttpOnly |
| {Userld}_spring_KmMIAnyoneDraftArticleslist | First party cookie | 1 day | In Salesforce Classic, used to configure layout properties for the Draft Articles view in Article Management. |
| {Userld}_spring_KmMIArchivedArticleslist | First party cookie | 1 day | In Salesforce Classic, used to configure layout properties for 'Archived Articles' in Article Management. |
| {Userld}_spring_KmMIMyDraftArticleslist | First party cookie | 1 day | In Salesforce Classic, used to configure layout properties for 'Draft Articles' assigned to 'Me' in Article Management. |
| {Userld}_spring_KmMIMyDraftTranslationslist | First party cookie | 1 Day | In Salesforce Classic, used to configure layout properties for 'Draft Translations' in Article Management. |
| {Userld}_spring_KmMIPublishedArticleslist | First party cookie | 1Day | In Salesforce Classic, used to configure layout properties for 'Published Articles' in Article Management. |
| {Userld}_spring_KmMIPublishedTranslationslist | First party cookie | 1Day | In Salesforce Classic, used to configure layout properties for 'Published Translations' in Article Management. |
| First party cookie | Session | Identifies a Live Agent session. Stores a unique pseudonymous ID for a specific browser session over chat service. | |
| 52609e00b7ee307e | First party cookie | Session | Browser Fingerprint cookie. Used to detect security problems |
| 79eb100099b9a8bf | First party cookie | Session | Browser Fingerprint trigger cookie. Used to detect session security problems. |
| apex_EmailAddress | First party cookie | 1 Year | Caches contact IDs associated with email addresses. |
| BAYEAX_BROWSER | First party cookie | Expired on Creation | Identify a unique browser subscribed to CometD streaming channels. |
| Browser Id | First party cookie | 1 Year | Used for security protections. |
| Browserld_sec | First party cookie | 1 Year | Used for security protections. |
| clientSrc | First party cookie | Session | Used for security protections. |
| communityld | First party cookie | Session | Cookie set to tie the ideas to a specific Experience Cloud site. |
| CookieConsent | First party cookie | 1 Year | Used to apply end-user cookie consent preferences. Stores a Boolean for whether user has consented to the cookie policy options offered by the site. Without this cookie, customers would not be able collect consent from their end users. |
| CookieConsentPolicy | First party cookie | 1 Year | Used to apply end-user cookie consent preferences by our client-side utility. |
| cookieSettingVerified | First party cookie | Session | Used to create a popup message telling users cookies are required |
| cordovaVersion | First party cookie | Session | Used for internal diagnostics with mobile applications. |
| csssid | First party cookie | Session | Used to establish a request context in the correct tenant org |
| csssid_Client | First party cookie | Session | Enables user switching. |
| devOverrideCsrfToken | First party cookie | Session | CSRF Token. |
| disco | First party cookie | Session | Tracks the last user login and active session bypassing login (For example, OAuth immediate flow). |
| FedAuth | First party cookie | Session | For the SharePoint connector, used to authenticate the top-level site in SharePoint. |
| force-proxy-stream | First party cookie | 3 Hours | Ensures that client requests hit the same proxy hosts and are more likely to retrieve content from cache. |
| force-stream | First party cookie | 180 Minutes | Used to redirect server requests for sticky sessions. |
| gTalkCollapsed | First party cookie | 1 Year | Controls whether the sidebar in Salesforce is open or not for a user. |
| guest_uuid_essential_<15-char SitelD> | First party cookie | 1 Year | Provides a unique ID for guest users in Experience Cloud sites. Expires one year after the user's last visit to the site. |
| idccsrf | First party cookie | Session | Tracks CrossSiteRequestForgery validation for certain SSO flows. |
| inst | First party cookie | Session | Used to redirect requests to an instance when bookmarks and hardcoded URLs send requests to a different instance. This type of redirect can after an org migration, a split, or after any URL update. |
| language | First party cookie | Session | Identifies the language for custom components, surveys, and flows, which support multiple Ianguages. Without this cookie, translations for custom features can appear incorrectly. |
| lastlist | First party cookie | Session | Used to store the cookie name for the last Iist URL. |
| liveagent_sid | First party cookie | Session | Identifies a Live Agent session. Stores a unique pseudonymous ID for a specific browser session over chat service. |
| lloopch_loid | First party cookie | 1 Year | Determines whether to send the user to a specific portal login or an app login. |
| oid | First party cookie | 1 Year | Stores the last logged in org for redirecting requests. Used for logging whether the cookie is present in site and community guest-user requests. |
| pctrk | First party cookie | 1 Year | Used to track unique page visitors in Experiences. |
| Picassolanguage | First party cookie | Session | Used to store a user's language selection fo Experience Builder site. The site doesn't load without this cookie if the user changes the site's language. |
| promptTestMod | First party cookie | 30 Days | Stores whether test mode is in effect. This cookie is read-only. |
| renderCtx | First party cookie | Session | Used to store site parameters in the session for reuse across requests by a single client for functionality and performance reasons. Metadata required for fetching site pages and components based on pageld, schema, viewType, brandingSet, formfactor, and audience targeting. |
| RRetURL | First party cookie | Session | Used with 'Log in As' to restore the original state |
| RRetURL2 | First party cookie | Session | The return URL to redirect to when logging out of a session. |
| RSID | First party cookie | Session | Session ID and login-as session ID. In this case cookies are copied to the response and cause the target URL to rebuild appropriately in a proxy situation. The cookies aren't created, examined, or modified. |
| sfdc_lv2 | First party cookie | 1 Year | Stores identity confirmation details (MFA). |
| sfdc_lv2 | First party cookie | 1 Year | Stores identity confirmation details for Experience Cloud users. If the cookie isn't set or it expires, it must repeat the identity confirmation process the next time that they log in. Identity confirmation requires a verification method such as SMS, an authenticator app, or a security key. |
| sfdc-stream | First party cookie | 3 Hours | Used to maintain a sticky (persistent) session on the http://salesforce.com domain. Makes sure that subsequent streaming requests are forwarded to the same server instance where the streaming subscription request was originally handled. |
| sid | First party cookie | Session | SessionID. |
| sid_Client | First party cookie | Session | Used to detect and prevent session tampering. |
| sidebarPinned | First party cookie | 10Years | Controls the state of the Salesforce Classic sidebar. |
| ssostartpage | First party cookie | 1 Year | Identifies the Identity Provider (ldP) location for SSO; certain service provider initiated SSO requests can fail without this cookie. |
| SUPRM | First party cookie | Session | Used when the user identity that an administrator is assuming (via Log in to Experience as User) is a Customer Success Portal (CSP) user. |
| SUPRM | First party cookie | Session | Used when the user identity that an administrator is assuming (via Log in to Experience as) is a Partner Relationship Management (PRM) portal user. |
| useStandbyUrl | First party cookie | Not Set | Controls how quickly to set the standby URL when loading the softphone |
We will notify you of material changes to these Terms of Use at least 30 days in advance by posting a notice on our website or contacting you directly."
This privacy policy was last amended on January 30, 2026.
You can find a full overview of Shimano Sales Offices and Distributors here (https://bike.shimano.com//information/distributors-list.html)
