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Vulnerability Reporting and Security Incident Response Policy

● Vulnerability Reporting Contact Point : psirt@sic.shimano.co.jp 

 

● Upon receipt of a report, we will, as a general rule, send an acknowledgement of receipt to the reporter within five (5) business days. 

 

● The Shimano Group will assess reported vulnerability information and, where necessary, take measures such as the following, and will disclose vulnerability information without undue delay in accordance with applicable laws and regulations. 

 

・Provision of corrected or updated software 

・Provision of workarounds 

・Publication of security advisories 

・Reporting to the competent authorities or other relevant organisations in accordance with applicable laws and regulations 

・Any other necessary corrective measures. 

Shimano bicycle products and related applications are intended to receive security updates for a period of seven (7) years from the final manufacturing date of the product by Shimano.

Please refer to the table below for the support period applicable to each product.

 

Note: A support period displayed as "-" means that the final Shimano manufacturing date has not yet been determined.

Security Support period
  • All
  • -
  • until 2030.12.25
  • until 2031.05.14
Model Number
  • All
  • AI-3S10
  • AI-3S20
  • AI-3S30
  • EW-AI3S30
  • SG-3C23
  • SG-3C40
Model Number Security Support period
AI-3S10 until 2030.12.25
AI-3S20 -
AI-3S30 until 2031.05.14
EW-AI3S30 -
SG-3C23 -
SG-3C40 -