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Information based on the EU Data Act

This channel shows a way for our customers to request us to provide data described in the European Data Act. If you want to request us to provide the data, please fill in the form below.

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Our connected products are Di2 components, Power Meter, Q'AUTO, Shimano E-Bike System, and CAN Adapter. The following list shows product data collected by the connected products.
Di2 components(ST/FD/RD)
The type of product data which the connected product is capable of generating The format of product data which the connected product is capable of generating The volume of product data which the connected product is capable of generating (byte) Whether the connected product is capable of generating data continuously and in real-time
Product Setting data Binary data Less than 4,000 No
Bike travel data Less than 9,000
Product error data Less than 4,000
The type of product data which the connected product is capable of generating Whether the connected product is capable of storing data on-device Whether the connected product is capable of storing data on a remote server The intended duration of retention
Product Setting data Yes Yes

No data is transferred to the remote server unless the user utilizes the application.		 The data is retained until the data is updated.
Bike travel data
Product error data
The type of product data which the connected product is capable of generating How the user may access the data How the user may retrieve the data How the user may erase the data
Product Setting data Unavailable

Users cannot have direct access to data in the products or applications.		 Unavailable

Users cannot have direct access to data in the products or applications.		 Unavailable

Users cannot have direct access to data in the products or applications.
Bike travel data
Product error data
Power meter
The type of product data which the connected product is capable of generating The format of product data which the connected product is capable of generating The volume of product data which the connected product is capable of generating (byte) Whether the connected product is capable of generating data continuously and in real-time
Product Setting data Binary data Less than 2,000 No
Bike travel data Less than 1,000
Product error data Less than 1,000
The type of product data which the connected product is capable of generating Whether the connected product is capable of storing data on-device Whether the connected product is capable of storing data on a remote server The intended duration of retention
Product Setting data Yes Yes

No data is transferred to the remote server unless the user utilizes the application.		 The data is retained until the data is updated.
Bike travel data
Product error data
The type of product data which the connected product is capable of generating How the user may access the data How the user may retrieve the data How the user may erase the data
Product Setting data Unavailable

Users cannot have direct access to data in the products or applications.		 Unavailable

Users cannot have direct access to data in the products or applications.		 Unavailable

Users cannot have direct access to data in the products or applications.
Bike travel data
Product error data
Q'AUTO(FH)
The type of product data which the connected product is capable of generating The format of product data which the connected product is capable of generating The volume of product data which the connected product is capable of generating (byte) Whether the connected product is capable of generating data continuously and in real-time
Product Setting data Binary data Less than 7,000 No
Bike travel data Less than 7,000
Usage history data except for bike travel data Included in Bike travel data above
Product error data Less than 3,000
The type of product data which the connected product is capable of generating Whether the connected product is capable of storing data on-device Whether the connected product is capable of storing data on a remote server The intended duration of retention
Product Setting data Yes Yes

No data is transferred to the remote server unless the user utilizes the application.		 The data is retained until the data is updated.
Bike travel data
Usage history data except for bike travel data
Product error data
The type of product data which the connected product is capable of generating How the user may access the data How the user may retrieve the data How the user may erase the data
Product Setting data Unavailable

Users cannot have direct access to data in the products or applications.		 Unavailable

Users cannot have direct access to data in the products or applications.		 Unavailable

Users cannot have direct access to data in the products or applications.
Bike travel data
Usage history data except for bike travel data
Product error data
Shimano E-bike System (DU/BT/SC/Junction-A/wireless unit)
The type of product data which the connected product is capable of generating The format of product data which the connected product is capable of generating The volume of product data which the connected product is capable of generating (byte) Whether the connected product is capable of generating data continuously and in real-time
Product Setting data Binary data Less than 5,000 No
Bike travel data Less than 10,000
Usage history data except for bike travel data Less than 3,000
Product error data Less than 7,000
The type of product data which the connected product is capable of generating Whether the connected product is capable of storing data on-device Whether the connected product is capable of storing data on a remote server The intended duration of retention
Product Setting data Yes Yes

No data is transferred to the remote server unless the user utilizes the application.		 The data is retained until the data is updated.
Bike travel data
Usage history data except for bike travel data
Product error data
The type of product data which the connected product is capable of generating How the user may access the data How the user may retrieve the data How the user may erase the data
Product Setting data Unavailable

Users cannot have direct access to data in the products or applications.		 Unavailable

Users cannot have direct access to data in the products or applications.		 Unavailable

Users cannot have direct access to data in the products or applications.
Bike travel data
Usage history data except for bike travel data
Product error data
CAN Adapter
The type of product data which the connected product is capable of generating The format of product data which the connected product is capable of generating The volume of product data which the connected product is capable of generating (byte) Whether the connected product is capable of generating data continuously and in real-time
Bike travel data Binary data Less than 6,000 No
Product error data Less than 1,000
The type of product data which the connected product is capable of generating Whether the connected product is capable of storing data on-device Whether the connected product is capable of storing data on a remote server The intended duration of retention
Bike travel data Yes Yes

No data is transferred to the remote server unless the user utilizes the application.		 The data is retained until the data is updated.
Product error data
The type of product data which the connected product is capable of generating How the user may access the data How the user may retrieve the data How the user may erase the data
Bike travel data Unavailable

Users cannot have direct access to data in the products or applications.		 Unavailable

Users cannot have direct access to data in the products or applications.		 Unavailable

Users cannot have direct access to data in the products or applications.
Product error data
Related service data retrieved or generated by our applications are shown in the following Terms of use.

Terms of Use：E-TUBE PROJECT Cyclist

Terms of Use：E-TUBE PROJECT Professional

Please note that this channel is not designated for the submission of warranty claims.
Any warranty-related requests submitted through this channel will not be processed. To make a valid claim under this warranty, please return the Shimano Product to an authorized Shimano dealer.

For more information about Shimano Europe’s warranty policy, please visit:

https://bike.shimano.com/support-and-service/warranty.html

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