SHIMANO WARRANTY

Shimano Bicycle Division Limited Warranty

 

SHIMANO branded product:  warrants to the original retail purchaser that the SHIMANO bicycle division product for which they received this warranty, is free from a defect in material and workmanship for a period of two years and their DURA-ACE and XTR components are covered for a period of three years from the date of original retail purchase. SHIMANO footwear, soft goods and wheels are warranted for a period of one year.

 

Lazer branded product:  warrants to the original retail purchaser that the LAZER product for which they received this warranty, is free from a defect in material and workmanship for a period of one year from the date of purchase.

 

PRO branded product:  warrants that the PRO products are free from defects in materials and workmanship under normal conditions and reasonable use for two years from the date of original retail purchase.

 

PRO warrants that PRO branded handlebars, stems and seat posts from model year 2017 and onwards will be free from defects in materials and workmanship under normal conditions and reasonable use for 10 years from the date of original retail purchase. Product registration at www.pro-bikegear.com is required.

file

How To Make A Claim

If the part is on a new bicycle:
Bicycle is within the warranty period provided by the bicycle manufacturer, then contact the bicycle manufacturer. The dealer that sold you the bicycle can do this on your behalf. This is the quickest method.

In all other cases:
Refer back to the bicycle dealer that sold you the product.

Please do not return any item directly to Shimano unless advised to do so by Shimano.

If you are asked to send the item to Shimano, please include:
a) dated proof of purchase
b) brief description of the problem.

Note: We recommend sending all claims via a shipping method which can trace your package in case it should get lost during transport. No items will be accepted for service if they have been returned without the approval of Shimano, or if they have been returned in an incomplete or disassembled condition.

Shimano New Zealand Cycling average warranty turnaround time is 3 business days. Please remember to allow for shipping time which can vary.