Shimano Warranty Information
Shimano Bicycle Division Limited Warranty
SHIMANO branded product: warrants to the original retail purchaser that the SHIMANO bicycle division product for which they received this warranty, is free from a defect in material and workmanship for a period of two years and their DURA-ACE and XTR components are covered for a period of three years from the date of original retail purchase. SHIMANO footwear, soft goods
Lazer branded product: warrants to the original retail purchaser that the
PRO branded product: warrants that the PRO products are free from defects in materials and workmanship under normal conditions and reasonable use for two years from the date of original retail purchase.
PRO warrants that PRO branded handlebars, stems and seat posts from
How To Make A Claim
If the part is on a new bicycle and within the warranty period provided by the bicycle manufacturer, then contact the bicycle manufacturer or the retailer who sold you the bicycle.
In all other cases please refer back to the retailer that sold you the product or contact SHIMANO at 1-800-423-2420 (US).
Please do not return any item directly to SHIMANO unless advised to do so by a SHIMANO agent.
If you are asked to send the item to SHIMANO, please select and complete the proper warranty claim form.
Package the product with the completed form and a dated proof of purchase. Using an insured, tackable method, ship to the address listed on the form.
Please allow 15 business days from the date you returned the product to receive a replacement.
LAZER Crash Replacement Program
The LAZER Crash Replacement Program is available to original North American owners and is designed to subsidize the cost of purchasing a replacement when your LAZER helmet has been crashed.
If your helmet has been involved in a crash you may be able purchase a current model helmet as a replacement at a reduced price up to three years after the purchase date. Certain terms and conditions apply.
In order to participate in the program, please visit your local SHIMANO dealer or submit a replacement request here.