Due to a high volume of queries, there may be some delays in responding to your query. We apologise for any inconvenience.


We value your opinions. Please contact Shimano Australia Cycling with any feedback, questions or concerns.


Please note that this form is for queries from within Australia only. 


If you are outside of Australia, we may not be able to answer your email due to the volume of enquiries. We would advise you to contact your local bike shop or the Shimano office in your region.


Shimano Australia Cycling
2 Wurrook Circuit
Caringbah NSW 2229
Ph: 1800 269 958


**For information about Shimano Australia Fishing, click here.


Have a question about our Warranty policy and procedures? Visit our Warranty page.

Note: in most cases, your best first course of action is to consult the place of purchase, or your local bike shop; they should be able to advise.


Spare Parts & Technical Documents
For details on spare parts and technical information about Shimano cycling products, including Exploded Views and Service Instructions for older products, please click here.