Refer to the following items 1 through 4 and perform necessary operations.

1. Update the application to the latest version.

2. Smartphone settings

• Go to [Settings] on your smartphone and turn on the Bluetooth® setting.
• Go to [Settings] on your smartphone and open the Bluetooth® screen. Delete the wireless unit, then connect again.
• If your smartphone is set to silent mode, the first attempt to connect to your bike may fail. Turn off silent mode.
• Check the OS version of your smartphone.

If your phone is Android Ver 6.0 to 11, turn on the location information setting regardless of whether or not you use it.

If the OS on your smartphone is not compatible, connection may fail. We appreciate your understanding.

Compatible operating systems ( https://bike.shimano.com/e-tube/project.html#dlBlock01 )

3. Bike configuration

• Ensure that a Bluetooth®LE compatible model required for connection is included in the bike configuration.

Compatible models ( https://si.shimano.com/um/7J4MW/LIST_OF_MODELS )

4. Bike status

• Ensure that your bike is turned on.
• Ensure that the bike battery is charged.
• If your bike is connected to another SHIMANO application, disconnect.
• If your bike is connected to another device (e.g. smartphone), disconnect.

For details on how to connect to your bike, visit the following page.

Connecting to your bike

You can change settings using E-TUBE PROJECT.

Smartphone: Wirelessly connect the bicycle to E-TUBE PROJECT Cyclist. Click here for details.

PC: Connect the bicycle to E-TUBE PROJECT Professional via SM-PCE02. Click here for details.

Possible causes are as follows:

• Not connected to the Internet
  Connect to the Internet and start the app again.
• Firewall setting
  When the firewall is enabled, it may take longer to connect to the Internet, resulting in an error. Tap "Latest version check" under the Help tab to check for updates or disable the firewall, then start the app again.

Are you using multiple instances of E-TUBE PROJECT? When in a connected state, a bicycle cannot be connected to a different E-TUBE PROJECT.
One bicycle can only be connected to one instance of E-TUBE PROJECT.
Close all instances of E-TUBE PROJECT and reconnect the bicycle.

SHIMANO electronic equipment may deliver the firmware update packages to add functions and improve performance. We recommend that customers check for the firmware updates to use the bike with the latest functions and performance. Click here for details

Start the E-TUBE PROJECT app and check the firmware status of each unit. If you can update to the latest firmware, [UPDATE AVAILABLE] is displayed. Please update the firmware in a place with a good wireless environment. Click here for details.

Click here for details.

Please wait for a while (up to 5 minutes or so) until the update is complete.
The screen will be refreshed as soon as the update is complete.

The update may have failed due to the dropped connection. Try connecting again and checking the status. If the update failed, follow the instructions below to restore the firmware.

<Restoring the firmware over a wired connection>
Make sure to use SM-PCE02 updated to the latest firmware. (These is the only PC linkage devices that have a restore function.)
For information on how to confirm and update the firmware version, refer to the "Firmware Update" section in the Help Manual (General) found at the URL below.

The firmware can only be restored using a single unit connection (refer to "What is a single unit connection?").Follow the instructions on the screen to use SM-PCE02 to make a single unit connection, and then restore the firmware.

If you do not have one of the above PC linkage devices, please ask the dealer from which the bicycle was purchased.

Some products may require selecting the model name to restore the firmware. If you select the wrong model and then restore the firmware, the unit may become unusable. Be sure to check the correct model name.

The update may have been interrupted. Try connecting again and check the status. If the update failed, follow the instructions below to restore the firmware.

<Restoring the firmware over a wired connection>
Ensure you use a PC linkage device SM-PCE02. (This is the only PC linkage device that has a restore function.)
At this time, the firmware on the PC linkage device must be updated to the latest version. For information on how to check and update the firmware version, refer to the "Firmware Update" section in the Help Manual (General) found at the URL below.

The firmware can only be restored using a single unit connection (refer to "What is a single unit connection?"). Follow the instructions on the screen to use SM-PCE02 to make a single unit connection, and then restore the firmware.

If you do not have the above PC linkage device, please contact the dealer from which the bicycle was purchased.

Some products may require selecting a model name to restore the firmware. If you select the wrong model and then restore the firmware, the unit may become unusable. Ensure you select the correct model name.

It has been confirmed that this occurs with DU-E6000/DU-E6001/DU-E6010/DU-E6050 under certain conditions.
To update the displayed version, disconnect E-TUBE PROJECT Professional, then turn the battery unit off and then on again.

E-TUBE PROJECT Ver.2.11.0 is required to restore the SM-BMR1 firmware.
Click here to download the installer, then install the application and restore the SM-BMR1 firmware.

If a conflict with another application is detected while installing E-TUBE PROJECT Ver.2.11.0, uninstall the relevant application, then install E-TUBE PROJECT Ver.2.11.0 again.

If you connect a drive unit that has not been updated since 2017 to E-TUBE PROJECT Professional, an update may be executed automatically.

Compared to conventional mechanical derailleurs/shifters,

• The operation stroke of the shifting switch is light/small.
• Maintenance is improved since no shifting wire is required.
• More reliable gear shifting is realized by the automatic trim function after shifting and noise is reduced.
• The operation is simplified by the Multi-Shift and the Synchronized Shift function.

No. You do not have to do anything. When the new owner registers the bicycle in Mybike, it will be registered as a new bicycle linked to their SHIMANO ID. If the bicycle registered in Mybike is no longer needed, you can delete it from E-TUBE PROJECT.

If you connect a device that is not listed in the E-TUBE compatibility table, all components will not operate.
Click here for details on E-TUBE compatibility table

E-TUBE PROJECT can be used to change the timing of automatic gear shifting to your liking. Increase the automatic shift setting value to make the automatic shift timing faster and choose a lower value to slow the shift timing. Click here for details

Even with automatic shifting enabled, you can still shift as needed with a manual switch.With the manual shiftings, the SHIMANO E-BIKE SYSTEMS will gradually learn the user's preferred shifting timing.

If you use an electric internal shifting/internal geared hub/DI2, please enable the start mode setting and adjust to your favorite gear number. Click here for details

Please use the Multi-Shift function. Long-pressing the shifting switch enables multi-shifting.

• The combination with the Synchronized Shift function is also possible.
• If you set an upper gear number limit for the Multi-Shift, the number of shifts at one time can be limited.
• If you change the setting of the shifting interval, it is possible to adjust to your favorite shifting speed. If the shifting interval is too short, the smooth shifting will not be possible and the chain drop may occur.

If you use the Synchronized Shift function, it is possible to automatically shift in conjunction with the front and rear derailleur with just the shift up and down operation.
Click here for details

If you use semi-synchronized shift mode, the rear dérailleur will automatically lower the gear ratio when you manually shift the front dérailleur to reduce large changes in the gear ratio. Click here for details

Ver.4.0.0 will be released on Oct. 13th, then this issue no longer happens.
Customize, Error Check, Update firmware, Unit log acquisition and Preset are not available with SC-E5000.

Depending on your region, the WALK assist mode function is prohibited by law.
Check with the bicycle manufacturer.

E-bikes are generally designed as a whole bike.
Please inquire your bike manufacturer whether your E-BIKE drive unit can be replaced.

The wireless unit firmware may not be the latest version. Please update the firmware. Click here for details.
Note the following points when updating the firmware for the wireless unit.

• E-TUBE PROJECT Cyclist Ver.3.3.0 or later is required.

Battery charge depends on the frequency of use. Even with frequent use, you can use it for about 1 month with one charge.
The Di2 system has a function to significantly reduce battery consumption when not in operation. This function may not work if the system is not working properly and may be draining the battery when you are not using your bicycle.
Please check the battery consumption at store with SM-PCE02 near you. Click here for details.

One cycle is defined as charging from 0% charge to 100% charge and then discharging to 0% again.

This refers to using a PC linkage device to connect a PC and one unit. For details, refer to the Help Manual (Single Unit Connection) found at the URL below.

Gear position control may be engaged, depending on the product. Gear position control is a program that prevents shifting into gears that would lower the chain tension. Click here for details.
Gear position control

You may need to update to the latest firmware to use the shift mode setting. Click here for details

You may need to update to the latest firmware to use the multi shift mode setting. Click here for details

• If you do not operate the bike more for a certain period of time after stopping, the power of the E-BIKE will be turned off.
• If the power is cut off while riding, the battery installment may be loose or disconnected. Take action according to the displayed error code. Click here for details

The wireless unit on the bicycle and the application may still be connected over Bluetooth.
The bicycle cannot be operated while communicating, so exit those applications.
The procedure for completely closing smartphone applications, including those running in the background, is shown below.

＜Procedure＞
[iOS version] Click here for details.
[Android version] See "Close apps" from this page.

Press the power button without placing your feet on the pedal and turn on the power again. If the situation does not improve, contact the store where you purchased the product or a distributor.

In the SHIMANO E-BIKE SYSTEMS, for ensuring the accuracy of the assist output, the sensor is automatically adjusted when the power is turned on. At that time, the above error message displays and the system operates with the limited assist output since the precise adjustment work cannot be conducted and it is difficult to calculate an accurate assist output if the pressure to the pedal is detected.

Click here for details.

Refer to the error warning number table and respond as described. Click here for details

The app may work properly if you completely close the application and start it again.
The procedure for completely closing smartphone applications, including those running in the background, is shown below.
<Procedure>
[iOS version] Click here for details
[Android version] Click here for details

SM-PCE1 and SM-BCR2 are supported by E-TUBE PROJECT for Windows V4 "Ver.4.0.4" or earlier.
Please use SM-PCE02 or the old version " E-TUBE PROJECT for Windows V4 ".

Windows 7 is supported by E-TUBE PROJECT for Windows V4 "Ver.4.0.4" or earlier and cannot be used with E-TUBE PROJECT Professional.
Please use the old version " E-TUBE PROJECT for Windows V4 " on a Windows 7 PC.

Please connect to the Internet and try again.

First, you need to pair the rear derailleur with a wireless switch.
Once pairing is complete, the pairing information is retained even if the battery becomes drained and you never have to pair them again. Click here for details

If you use a version of the application that is compatible with new functions to set settings and then connect an older version of the application, these settings may be reset to their default values.
This may occur when using different versions of the application with multiple devices.
Connect the version of the application that is compatible with the new functions and then set the settings again.

The cycle computer firmware must be updated to the latest version. Please wait for the release of a new version.
Note that cycle computer models SC-E8000, SC-E6010, SC-E6100, and SC-E5000 do not support a name change. The displayed name remains the same after a firmware update.

In E-TUBE PROJECT for Windows V4, the "Light connection" item from previous versions has been changed to "Light/accessory power supply terminal output settings" for certain drive unit models. When the service report is output it is displayed as "Light/accessory power supply terminal output settings".

No, you can't.

If the state of connected units is one of the following, you cannot create or save a preset file.

• Two or more ST-***-L units are connected
• Two or more ST-***-R units are connected
• Two or more SW-***-L are connected
• Two or more SW-***-R/SW-R600/SW-S705 are connected regardless of the combination
• Two or more SW-E6000s are connected

If multiple shifters/switches are connected when a drive unit or cycle computer is not connected, E-BIKE functions (assist up/down) cannot be assigned to the shifter/switch. Connect a drive unit or cycle computer, or connect only one shifter/switch and reconfigure.

There may be a problem starting E-TUBE PROJECT Professional in certain regions, due to changes to Windows 10. If you are using Windows 10, refer to the following procedures and try starting the application again.
Click here for details for changing the Windows 10 date and time settings.
Click here for details on the changes to Windows 10.
The E-TUBE PROJECT application will be updated to accommodate these changes.

A file may be in use for the copy of E-TUBE PROJECT Professional you are trying to uninstall. Please try restarting the PC and then uninstalling E-TUBE PROJECT Professional again.
If an error still occurs, reinstall E-TUBE PROJECT Professional over the copy of E-TUBE PROJECT Professional you are trying to uninstall, and then try uninstalling it again.

Please update the DUEP800 firmware version to ver. 4.1.2 or later.

Security software on your PC may be blocking the installation process or startup of E-TUBE PROJECT Professional in error. Check your PC and if security software is installed, try performing (1) or (2) below.

1. Start up E-TUBE PROJECT Professional as administrator.
2. Remove E-TUBE PROJECT Professional from the list of monitored applications in the security software settings, then start E-TUBE PROJECT Professional or reinstall it.

Refer to the manual for each security software for details.

The bicycle may not start when the level of the built-in battery on the satellite system ON/OFF switch or cycle computer is low due to a long storage period or other reasons.

Perform one of the following operations (1) or (2) to charge the built-in battery.

(1) Use the (main) battery power button to start the bicycle.

The built-in battery will be charged as you use the bicycle.

The following are indications for a low built-in battery level:

• EW-SW100/EW-SW300: The LED flashes twice when the power is turned on.
• SC-E6100: The battery icon is displayed under the SHIMANO STEPS/SHIMANO E-BIKE SYSTEMS logo when the power is turned on.

It takes up to 2 hours for the built-in battery to be fully charged.

(2) If the bicycle cannot be started with the (main) battery power button:

• Charge the built-in battery with the (main) battery attached to the bicycle. (For bicycle systems with BM-E6000/BM-E6010/EW-CP100 only.)

The built-in battery is charged at the same time until the (main) battery is fully charged.

• Connect your PC to SM-PCE02 and charge the built-in battery using E-TUBE PROJECT Professional. (Use a single unit connection for SM-PCE1.)

If "Failed to charge" is displayed on the app after charging is started, disconnect the cycle computer and then try charging again.

It has been confirmed that this occurs when the process is canceled while the unit is being recognized and the software is restarted immediately.
Wait for 10 minutes or so, then restart E-TUBE PROJECT Professional.

The possible cause is a connection failure or poor network environment.
Please try the following procedure to see if the situation improves.

• Check that the electric wires that connect your PC, SM-PCE02, and each unit are securely connected.
• Move to a location with a better network environment and try again.
• If no problem is found in the electric wire connection, replace the electric wire.

The same symptom has been confirmed with the 32-bit Windows 10/Windows 8.1 OS.
Activate the remote assistance function manually from the Windows Start menu.
* The same symptom has not been confirmed with the 64-bit Windows OS.

To use the remote assistance function, you need to select [Allow Remote Assistance invitations to be sent from this computer] beforehand whether you are using a 64-bit or 32-bit OS.
For details, please see the Microsoft support page below.

Please enter your question in this contact form and submit.

If you are not using genuine SHIMANO products, the tooth combination may not be displayed because only the tooth combinations available for genuine SHIMANO front chainrings and cassettes are displayed on the application.