Shimano wheels are tried and tested under extreme conditions to ensure the utmost in reliability and robustness. But sometimes, unfortunately, crashes do occur. That’s why Shimano has a crash replacement program offering a 50% discount (on the current Suggested Retail Price, RRP) on the purchase of your new wheel or pair of wheels at your local bike shop.
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Crash Replacement Program
Crashed? We have got you covered.
Replace damaged carbon wheels through our Crash Replacement Program.
Crash Replacement Program
Crashed? We have got you covered.
Replace damaged carbon wheels through our Crash Replacement Program.
Crash Replacement Program
Crashed? We have got you covered.
Replace damaged carbon wheels through our Crash Replacement Program.
Crash Replacement Program
Crashed? We have got you covered.
Replace damaged carbon wheels through our Crash Replacement Program.
How does it work?
- If your wheels are damaged due to a crash, you can apply for Shimano’s Crash Replacement Program through your local bike shop.
- Your local bike shop will inspect the wheel, judge the damage and determine if your wheels are eligible for the Crash Replacement Program.
- If all the conditions are met, your local bike shop can order a new wheel or pair of wheels at Shimano.
- You can now purchase the wheel or pair of wheels at a discount of 50% off the current RRP.
Conditions
- The Crash Replacement Program applies to all Shimano carbon wheels released from June 5th 2025 onwards, starting with the new carbon XTR wheels (M9200 series).
- The program offers a discount of 50% on the current RRP from the retailer.
- Participation in the program is possible for up to 3 years after purchase.
- This program only applies to the original owner of the wheels.
- This program applies to all wheels including those that came with the purchase of a complete bike.
- To participate in the program, it is necessary to provide an original proof of purchase from Australian participating retailer.
- This program is applicable to damaged wheels beyond repair. This excludes replaceable parts and visible damage like scratches. General wear & tear from normal usage is not included.
- Bearings, free hubs and spokes are designed to be replaced if needed.
- This program is limited to damaged or broken rims only.
- The program is not connected, in any way, to warranty handling. It cannot be combined with or substitute for any Shimano warranty process.
- Participation in the program is up to a local bike shop’s own discretion.
- A cash refund of your damaged wheel is not part of this program.
- This program is applicable in Australia only.
- Shimano reserves the right to amend, suspend, or discontinue the CRP at any time, without prior notice.
Wheels currently available on crash replacement policy:
- XTR wheels (M9200 series).
- Dura-Ace Wheels (9300 Series).
