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SHIMANO CONNECT Lab
First Use
What can I do with SHIMANO CONNECT Lab? (L-8550)
For example,
- The location information and recorded data show where and how you rode your bike.
- The power data shows the riding personality and ability of the cyclist.
- The Di2 shifting data allows you to review the gear ratio during a ride.
What types of data can be analyzed? (L-8560)
Activities recorded while you are riding a bike can be analyzed. For example, location information, speed, cadence, heart rate, power, shifting information can be analyzed.
I don't know how to upload my ride data. (L-8010)
Use the Upload button in the header to upload your ride data.
See the manual for details.
Can I use SHIMANO CONNECT Lab on my smartphone or tablet? (L-8020)
Yes, you can use SHIMANO CONNECT Lab on your smartphone.
However, Activity List is not displayed on smartphones.
* SHIMANO CONNECT Lab is not guaranteed to work on tablets.
What are the recommended environments and browsers? (L-8030)
We recommend the following operating environments.
Windows
Latest version of Google Chrome
Latest version of Mozilla Firefox
Mac
Latest version of Google Chrome
Latest version of Safari
iOS
Latest version of Safari
Android
Latest version of Chrome
Let me know the types of files I can upload. (L-8050)
Files in FIT format, which is a ｃommon log file format used for cycle computers, can be uploaded. Log files in .db format from Pioneer SGX-CA600 can also be uploaded.
I would like to wirelessly upload data from Pioneer SGX-CA600 or Cyclo-Sphere Control. (L-8060)
See the Pioneer website page listed below for this procedure.
https://global.pioneer/en/support/oshirase_etc/cycle/info210824.php#newpass
Note that SGX-CA500 does not support wireless upload.
SHIMANO CONNECT Lab
Useful Information
Can I transfer the specified ride data on Garmin Connect™ to SHIMANO CONNECT Lab when I link my account to Garmin Connect™? (L-8480)
You cannot specify the data to be transferred.
Data uploaded to Garmin Connect™ after your account is linked will be transferred automatically.
Will ride data uploaded to a third-party service (Garmin Connect™) be transferred automatically to SHIMANO CONNECT Lab if my account is linked? (L-8470)
Yes. Ride data uploaded to a third-party service after your account is linked will be transferred automatically.
* Ride data uploaded before your account is linked will not be transferred automatically.
Please refer to the following link to manually upload your data to SHIMANO CONNECT Lab.
Activities logged by Zwift and then transferred to Garmin Connect™ are not uploaded to SHIMANO CONNECT Lab. (L-8700)
Activities transferred to Garmin Connect™ from Zwift or other third-party services are not uploaded to SHIMANO CONNECT Lab automatically.
Click here and follow the instructions to manually upload the activities.
Can I upload multiple files at once? (L-8070)
Yes. You can select multiple files when selecting files to upload. * Up to 50 files can be uploaded at once. See the manual for details.
Can I download multiple files at once? (L-8080)
Yes. To download multiple files at once, check the files you want to download on the Activity List screen. * Up to 10 files can be uploaded at once. See the manual for details.
What is Statistics Parameter Group? (L-8600)
It is a combination of parameters that can be displayed in the Statistics window at the same time.
Can I register five or more parameters in one Statistics Parameter Group? (L-8610)
Up to four parameters can be registered in one Statistics Parameter Group. To display five or more parameters at the same time, add a statistics window and register the parameter you want to display. For details on how to change the statistics parameter settings, refer to the manual.
What is Standing Separation? (L-8100)
This function visualizes the intervals where the cyclist is riding the bike standing.
This function extracts features from force vectors every 30 degrees of pedaling to determine whether the cyclist is riding the bike standing up or seated. You can view the result under the pedaling skill tab on the Analysis screen.
What is "Private Location"? (L-8110)
The track of your activity in this area does not appear on the map when the activity is made public.
If part of your activity track is in the "Private Location", that part does not appear on the map.
What does the Auto FTP function do? (L-8570)
This function calculates the estimated FTP from power data and automatically registers it in the user settings.
When Auto FTP is ON, your estimated FTP at the time is calculated when ride data from the last 9 weeks is uploaded. If your FTP has increased, the updated value is registered. If the value has not been updated for 9 weeks, the decreased value is registered. See the manual for details.
What is the Highlight function? (L-8590)
This function automatically extracts and displays the intervals from one activity where intensity was higher than the athletic ability of the cyclist.
How can I see the past power curves or statistics? (L-8580)
Select season data from the pull-down menu in the Statistics/Power Curve window. For season data, the period from January 1st to December 31st is automatically grouped as one season.
Can I select what parts of my activity are made public? (L-8120)
Yes. You can select "Private" (only you can see the information) or "Public" (anyone can see the information).
There is no setting that allows specific people to see your information.
The privacy status is shown under "Public Link" on the Activity List screen.
What kind of information is made public if I make my activities public? (L-8130)
All the information other than Power Curve and the Highlight tab in the interval control section will be made public. However, the ranges set as Private Location in your riding tracks will not be shown.
Can I change the items displayed in the Activity List? (L-8150)
Yes, you can. Click a column item in the Activity List to change.
Also, you can change the item order from "Activity list parameters" in the settings.
See the manual for details.
Can I sort the data in the Activity List? (L-8160)
You can sort the items in ascending or descending order.
See the manual for details.
Can I edit my ride data? (L-8140)
You can change activity names or activity categories.
See the manual for this procedure.
What are the FTP and weight in the settings used for? (L-8170)
The FTP is used to display the following parameters.
- TSS®
- IF®
- Power Zone
- FTP
The weight is used to display the following parameters.
- Weight
- Power/Weight
Where can I use my SHIMANO ID? (R-5030)
Andorra, Argentina, Australia, Austria, Belgium, Bosnia and Herzegovina, Brazil, Bulgaria, Canada, Chile, Colombia, Costa Rica, Croatia, Cyprus, Czech Republic, Denmark, Ecuador, Estonia, Finland, France, Germany, Greece, Guatemala, Hungary, Iceland, India, Indonesia, Ireland, Israel, Italy, Japan, Korea, Latvia, Lithuania, Liechtenstein, Luxembourg, Malaysia, Malta, Mexico, Monaco, Netherlands, New Zealand, Norway, Panama, Philippines, Poland, Portugal, Romania, Singapore, Slovakia, Slovenia, South Africa, Spain, Sweden, Switzerland, Thailand, Turkey, Uruguay, United Kingdom, United States of America, Bolivarian Republic of Venezuela
SHIMANO CONNECT Lab
Solution Tips
I can't log in. (L-8720)
- Check that your email address and password are correct. * Use the same capitalization as the registered email address when entering the email address.
- If loading the screen cannot be completed, try "Reload this page" or "Refresh" on your browser.
- If you have multiple SNS accounts, use the account that was used to create SHIMANO ID to log in.
- Check that you are connected to the internet.
I cannot view the uploaded ride data. (L-8190)
Analyzing ride data. You can check the progress of the analysis by clicking the notification icon on the header.
Ride data analysis does not end. (L-8200)
The ride data analysis may take a few hours up to a full day to be completed due to high traffic on SHIMANO CONNECT Lab or other reasons. You can check the progress of the analysis by clicking the notification icon on the header. Please wait for a while and then check the analysis result. We apologize for the inconvenience.
The notification shows "Analysis complete", but data is not displayed on the dashboard. (L-8210)
If [Analysis complete] is displayed in the notification but data is not displayed neither on the dashboard nor Activity List, refresh your browser.
The heart rate data is not displayed. (L-8220)
To display your heart rate data, you need to agree to have your health data saved. From [Link to SHIMANO ID PORTAL] on the Settings screen, go to [Terms and agreements] and then select "Agree" to have your health data saved.
See the manual for details.
Use of JavaScript (L-8230)
This website uses JavaScript. If JavaScript is disabled in your web browser settings, the content may not be displayed correctly or the functionality can be limited. Please enable JavaScript in your web browser settings when using this website.
Part of the screen display collapses with iOS14. (L-8620)
The screen may not be displayed correctly in the Safari browser on iOS 14 or earlier. Please update to the latest iOS to use.
Graphs and lists are not displayed correctly. (L-8270)
If loading the screen cannot be completed, try "Reload this page" or "Refresh" on your browser.
If the problem still persists, the zoom or cache function of your browser may be preventing the screen from being displayed correctly. Follow the two steps below and log in to SHIMANO CONNECT Lab to try again.
- Set the zoom level of your browser to 100 %.
Graphs may not be displayed correctly depending on the zoom level of your browser.
- Clear the browser cache.
Browsers save web pages and images locally to display information quickly. If the old data that was saved the last time you accessed SHIMANO CONNECT Lab is being used, graphs may not be displayed correctly.
The riding data displayed before and after updating SHIMANO CONNECT Lab is different. (L-8710)
The calculation method was changed when SHIMANO CONNECT Lab was updated on June 5, 2024 and the existing data was recalculated.
The calculation results before and after the update may be different, but the data displayed after the update is more accurate.
The data on SHIMANO CONNECT Lab does not match the data displayed on services offered by other companies. (L-8260)
The values displayed may differ between SHIMANO CONNECT Lab and services offered by other companies due to a difference in calculation algorithms or other factors.
Can I change the unit? (km <-> mile) (L-8280)
Yes, you can. Go to "Settings screen", then "General".
Weight and Power/Weight are not displayed. (L-8290)
You need to enter your weight to have Weight and Power/Weight displayed. Enter your weight on the Settings screen.
To enter your weight, you need to agree to have your health data saved.
See the manual for details.
TSS® and IF® are not displayed. (L-8300)
You need to enter FTP to have TSS® and IF® displayed. Enter FTP on the Settings screen.
See the manual for details.
No data is displayed in Force Vector, Pedaling Graph, or Power Curve. (L-8350)
Force Vector/Pedaling Graph
Data recorded in .FIT or .db files can be displayed by using a power meter with the force vector feature. Check to see if your power meter has the force vector feature. Tap here for details.
Power Curve
The data can be displayed when the power meter data is recorded in the ride log. Check the power meter to ensure it is connected properly and the power is turned on.
I forgot my password. (L-8380)
On the login screen on the SHIMANO CONNECT Lab top page, click [Forgot password?] to reset your password.
How do I change my user name? (L-8390)
You can change it on SHIMANO ID PORTAL.
Access SHIMANO ID PORTAL from the Settings screen.
How do I change my password? (L-8400)
Reset your password on SHIMANO ID PORTAL.
What happens to the uploaded data after I cancel my SHIMANO CONNECT Lab subscription? (L-8410)
All data will be deleted.
Once deleted, the data cannot be restored.
What happens to the uploaded data after I delete my SHIMANO ID account? (L-8420)
All data will be deleted.
Once deleted, the data cannot be restored.
Neither the altitude nor elevation gain is displayed when I link my ride data that was logged with E-TUBE RIDE to SHIMANO CONNECT Lab. (R-5320)
Altitude or elevation gain is not displayed on SHIMANO CONNECT Lab because E-TUBE RIDE does not log altitude data.
Some data on Garmin Connect™ will not be transferred to SHIMANO CONNECT Lab. (L-8520)
Bicycle-related activity ride data will be transferred.
Note that transfer may take longer depending on the number of users accessing each service.
I cannot log in with my Twitter account. (R-2030)
The function that allows you to log in using your Twitter account became permanently unavailable on July 31, 2023.
Please follow the steps below to configure the login settings.
The public URL for the activities that were made public before January 2024 does not open. (L-8630)
Activities before January 2024 are set to Private. Please set them to Public again and obtain a new URL. We apologize for the inconvenience.
Referring to the FAQ above does not help me resolve an issue regarding the usage of SHIMANO CONNECT Lab. (L-8440)
Please enter your question in this contact form and submit.
