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Our total system engineering approach means that the SHIMANO ecosystem is not only offering perfect harmony with SHIMANO components but extends to products of connected partners. We have a licensing development program on a contract basis which allows compatible battery manufacturers, wireless device manufactures and even bike brands to utilize Shimano proprietary communication profile to develop products compatible with Shimano products. This can create a more open and integrated product portfolio for both bike brands and end-user.

Compatible Battery Partners

Next to Shimano's own batteries there are other options from compatible battery partners

  • darfon
  • trendpower
  • bmz
  • Compatible batteries are being produced for designated models
  • Supports various e-bikes with diverse usage
  • Shimano battery service program offered (limited for selected program members, Darfon and Trend Power).

Compatible Batteries' Service Support Program

To optimize handling for dealers and bike brands, we introduce a battery service program to battery service program members (Darfon and Trend Power).

Dealers can expect the Shimano normal handling standards and won't have to handle "SHIMANO E-BIKE SYSTEMS" and battery claims respectively any more. Rather, dealers can unify their service contact and expect a faster turnaround, erasing handling complexities.
 

Bike brands can count on Shimano's world leading service support network in bicycle industry. Shimano service network will be handling the service cases for selected compatible batteries based on our structured and well-established practices, following all our rigorous policies, practices and standards, reducing the burden for the bike brands.
 

Compatible batteries will feature a special "SHIMANO E-BIKE SYSTEMS SERVICE" sticker and dealers will also be able to see the battery model number in Shimano's E-TUBE PROJECT to check it can be supported.
 

Compatible Batteries' Service Support Program Member

  • darfon
  • trendpower

Please find line up products information from each site

Availability of Service Program

North and Central America

Canada

United States

Europe

Andorra

Austria

Belgium

Czech Republic

Denmark

Estonia

Finland

France

Germany

Hungary

Iceland

Ireland

Italy

Latvia

Lithuania

Luxembourg

Malta

Netherlands

Norway

Poland

Slovakia

Spain

Sweden

Switzerland

Turkey

United Kingdom

How To Confirm If A Battery Is Supported

Compatible batteries will feature a special "SHIMANO E-BIKE SYSTEMS SERVICE" sticker and participating stores will also be able to see the battery model number in Shimano's E-TUBE Project application to check it can be supported.

Step-1. Check for the special logo on the battery

Supported batteries have a "SHIMANO E-BIKE SYSTEMS SERVICE" logo (Refer to the accompanying image)

Step-2. Check with the E-TUBE PROJECT application for Windows (from 4.0.0 version)

After connecting the bike, a special “SUPPORTED BY SHIMANO” status icon will appear for supported batteries.

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