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The power meter cannot be connected to a display device. (F-8010)
Are there any requirements that must be met to use Force vector data? (F-5030)
Some functions are not available in regions where SHIMANO ID cannot be registered. Click here for details
Why is there an update to improve powermeter accuracy and what will be changed in recorded power values? (F-7010)
Power accuracy improvement corrects the difference in power values due to the front gear's inner and outer positions.
The SHIMANO power meter receives the gear position information from a compatible Di2 rear derailleur and corrects the power values according to the inner and outer positions of the front gear.
Tap here for information on how to configure the settings for power accuracy improvement.
Which models have the power accuracy improvement feature? (F-7020)
The following SHIMANO power meter models have this feature: FC-R9200-P and FC-R8100-P.
Does the SHIMANO DURA-ACE FC-R9100-P power meter require the power accuracy improvement feature? (F-7030)
No, it does not. This model does not require a correction as the difference between the front gear's inner and outer power values is negligible.
What will I need in order to configure the settings for power accuracy improvement? (F-7040)
Update the firmware on the compatible Di2 rear derailleur to the latest version, then configure the settings for power accuracy improvement.
Tap here for more information on how to configure the settings for power accuracy improvement.
How do I configure the settings for power accuracy improvement? (F-7050)
Open E-TUBE PROJECT Cyclist and tap the bike registered in Mybike to find the instructions. Follow these instructions to configure the settings.
The instructions will not appear in the following cases:
In case of the above, please refer to the manual to configure the settings.
Will I need to configure the settings for power accuracy improvement only once? (F-7060)
Yes, the settings for power accuracy improvement will only need to be configured once. Once configured, the settings will be saved. Some settings will need to be reconfigured after replacing the Di2 rear derailleur or power meter.
I'm having trouble configuring the settings for power accuracy improvement, what should I do? (F-7070)
Your power meter may not be communicating with the Di2 rear derailleur components correctly.
Refer to (1) and (2) below to reconfigure the settings.
(1) ANT communication on the Di2 rear derailleur is disabled: Connect the Di2 system to E-TUBE PROJECT Cyclist, then go to Customize screen > Wireless settings and enable ANT communication.
(2) A different bike's rear derailleur is paired with the power meter: Connect your power meter to E-TUBE PROJECT Cyclist, then go to Customize screen > Power accuracy improvement to see the information on the paired rear derailleur.
If the paired rear derailleur is on a different bike, unpair it. Then, connect the rear derailleur you want to pair with the power meter to the app and reconfigure the settings for power accuracy improvement.
Tap here if your bike is registered in Mybike.
Tap here if your bike is not registered in Mybike or if you are not sure whether your bike is registered in Mybike or not.
Can I configure the settings for power accuracy improvement even if my bike is not registered in Mybike on E-TUBE PROJECT Cyclist? (F-7080)
Can I edit the ride data acquired with improved power accuracy on SHIMANO CONNECT Lab? (F-7090)
SHIMANO CONNECT Lab does not have a function that allows you to edit the ride data acquired without the power accuracy improvement.
How will the settings for power accuracy improvement influence the power consumption of the power meter? (F-7100)
See the power consumption table.
Continuous operation time | |
Minimum | 70 hours |
Maximum | 270 hours |
Why do I have to enable both ANT® and Bluetooth® LE in power meter settings? (F-8020)
It is necessary in order to connect to multiple devices for displaying and logging data.
For example, Bluetooth® LE is designed for 1:1 communication, therefore the power meter cannot connect to other devices while it is connected to a smartphone. Using ANT® allows the power meter to connect to multiple devices. Also, Bluetooth® LE and ANT® do not use the same communication protocol, allowing you to choose which one to use as required.
In particular, to receive force vector data on your Garmin® device, you need to set up both ANT® and Bluetooth® LE for data transmissions.
Click here for the recommended connection method.
Note that enabling multiple data transmissions will drain the power meter battery faster.
Click here for information on the hours of continuous use of a power meter.
The data sent from the power meter is not displayed. (F-8030)
My power meter battery drains fast and the hours of continuous use of the power meter are short. (F-8040)
When both ANT® and Bluetooth® LE are enabled for data transmissions, based on user requirements, turning one of them off can reduce the battery consumption of your power meter.
However, to receive force vector data on your Garmin® device, you need to set up both ANT® and Bluetooth® LE for data transmissions.
Click here for information on the hours of continuous use of a power meter.
I don't know how to display the force vector data sent from my power meter on various devices or how to analyze the logged data on SHIMANO CONNECT Lab. (F-5010)
You need to configure settings in E-TUBE PROJECT, enable power meter to device communication, upload data to our server, and use SHIMANO CONNECT Lab. Click here for more information.
A power meter that is advertising is not detected on my Garmin® device. (F-8050)
It may be affected by the wireless communication environment or already paired devices. Referring to the document here, try to perform pairing several times by following 6 to 8 in STEP 2 in an environment where there are no other wireless devices.
I cannot receive force vector data on my Garmin® device using Bluetooth® LE communication. (F-8060)
To receive force vector data on your Garmin® device, you need to set up both ANT® and Bluetooth® LE for data transmissions. Click here for more information.
Part of the ride data received on my Garmin® device is not displayed. (F-8070)
When data is received via Garmin® Connect IQ™, part of the data may not be analyzed. Using Bluetooth® LE communication concurrently enables the data to be displayed. Click here for more information.
After obtaining Connect IQ™, I configured the settings on my Garmin® device so that force vectors are logged, but they are not. (F-8080)
Select [Force Vector Viewer] as an item to be displayed on at least one of the multiple screen settings of your Garmin® device.
My Garmin® device is not displaying power. How can I make it displayed? (F-8090)
To receive force vector data on your Garmin® device, you need to set up both ANT® and Bluetooth® LE for data transmissions. Click here for more information on this setup procedure.
I cannot receive force vector data on my Wahoo device using Bluetooth® LE communication. (F-8100)
Wahoo devices are not capable of receiving force vector data using Bluetooth® LE communication. Please use ANT® communication. Click here for more information.
Only part of the data is displayed and logged. (F-8110)
Check that the settings on the display device match the data transmission settings on your power meter. In particular, when using a Garmin® device, you need to use Garmin® Connect IQ™ and configure ANT® and Bluetooth® LE communication settings accordingly. Click here for more information.
Which version of the power meter firmware is required to display force vectors? (F-6010)
Always use the latest version of the power meter firmware.
Click here for how to update the firmware to the latest version.
It is difficult to see the force vector display while riding. (F-8120)
We do not recommend that you keep your eyes fixed on the display while riding outdoors. It is dangerous. Force vector data should be logged as a ride log and be used for analysis on SHIMANO CONNECT Lab. To see the display in real-time, exercise caution to ensure your safety such as using a bike roller stand indoors.
Can I integrate and manage my ride data logged with E-TUBE RIDE and other devices as single ride data on SHIMANO CONNECT Lab? (F-5020)
Each data is treated as individual ride data. We recommend that you manage one of the data as your ride log.
The vector on the display differs from the direction the pedal is depressed. (F-6020)
Perform magnet calibration correctly. Click here for more information on this procedure.
The power values seem inaccurate. (F-6030)
Why the power values can differ from those of third-party power meters? (F8100)
There are several types of power meters, such as crank-based, pedal-based, and hub-based power meters. Differences in power values may occur due to the following factors,
Why is power or cadence displayed or logged sometimes after I stop pedaling? (F8110)
When you stop pedaling while riding your bike, the power or cadence data immediately before you stop pedaling may be displayed or logged for up to 3 seconds. SHIMANO power meters use a magnet for better pedaling start response, allowing your cadence to be measured at the minimum of 20 rpm. Secondly the magnet makes it possible to implement the super detailed force vector measurements as well.
The power meter LED flashes in red during zero offset calibration. (F-6040)
Some problems may have occurred during zero offset calibration. Check that the connector is attached correctly and perform zero offset calibration again. Click here for more information.
Cadence is not displayed. (F-6050)
The magnet may be missing or improperly installed.
If the magnet is missing or improperly installed, contact your place of purchase or a distributor for assistance.
Cadence values seem inaccurate. (F-8130)
Another cadence sensor may have been installed.
If another sensor is installed, uninstall it or disable the setting.
The power meter does not charge. (F-6060)
Connect IQ™ Force Vector Viewer is not showing data correctly. (F-8140)
Setting Force Vector Viewer to the same data field again may resolve the problem.
All or part of the data retrieved with Connect IQ™ Force Vector Viewer is not logged into the Garmin Edge®. (F-8150)
When connecting a Force Vector mode power meter to your Garmin Edge® via Connect IQ™, you need to select an activity profile that has Force Vector Viewer set to a data field.
Also, if the Force Vector Viewer data field is not displayed when logging starts especially after waking up from sleep mode, data may not be logged into the Garmin Edge®. Using your Garmin Edge® with the automatic sleep mode turned off may resolve the problem.
Referring to the FAQ does not help me resolve an issue. (F-6070)
Try resetting the power meter hardware.