FAQ-Kategorie
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What is Q'AUTO? (Q-1010)
(in translation)
It is a technology that lets you experience the comfort of automatic gear shifting without charging.
Q'AUTO has the automatic gear shifting function but does not require charging. In addition, its AI learning capability allows it to provide each rider with optimal gear shifting.
Main features:
Click here for more product information.
What is needed to use Q'AUTO? (Q-1020)
(in translation)
An AUTO SHIFT Dynamo freehub (FH-U6060) and a compatible Di2 rear derailleur are required. Using these allows for automatic gear shifting without charging. In addition, by adding a compatible switch or dual control levers, its AI learning capability can help achieve optimal automatic gear shifting.
Click here for the detailed compatibility table.
I feel AUTO SHIFT is not for me. (Q-2010)
(in translation)
Try the applicable method suggested below.
Using the switch to shift gears in AUTO SHIFT mode allows the AI to learn rider preferences.
Ride on a flat road about 6 km using the switch for AI learning. You will feel the benefits of AUTO SHIFT.
The mode can be changed by double clicking the function button on the rear derailleur.
-[Auto 1]: For riders who want to pedal slowly and firmly.
-[Auto 2]: Intermediate setting between 1 and 3.
-[Auto 3]: For riders who want to pedal faster in a lighter gear.
Refer to the user's manual for more information on how to operate the function button.
If you still feel the same way, calibration may not have been performed correctly. Refer to the user's manual to perform calibration.
When is calibration needed? (Q-2020)
(in translation)
Perform calibration in any of the situations below.
When performing calibration, tighten the E-THRU lever before calibrating the installation angle.
Please tell me how to perform calibration. (Q-2030)
(in translation)
Even after calibrating, I occasionally feel the gears are not shifting correctly. (Q-2040)
(in translation)
This issue may be resolved by configuring or changing the bike related settings on E-TUBE PROJECT Cyclist, but we recommend that you contact your place of purchase or distributor.
AUTO SHIFT has stopped working. (Q-2050)
(in translation)
Rotate the rear wheel or single click the function button on the rear derailleur to check the LED illumination pattern, then try the following.
1. Illuminates green for 3 seconds, then illuminates green again for 2 seconds
Single click the shift mode on the switch (the default is the A button on the right) to switch the mode.
When the LED on the rear derailleur flashes green 1 to 3 times, the bike is in AUTO SHIFT mode.
2. Illuminates red for 3 seconds
Rotate the rear wheel for about 5 minutes to charge. When the LED on the rear derailleur illuminates green for 3 seconds, charging is complete.
3. LED does not illuminate (turned off)
Check that the cable between the freehub and rear derailleur is connected correctly.
Check that the rear derailleur battery level is sufficient.
The rear derailleur may be broken. Connect the rear derailleur to E-TUBE PROJECT Cyclist and check to see if an error log is displayed. Click here for information on how to check.
If the issue still persists after trying the above, contact your place of purchase or a distributor.
The cable has broken. (Q-2060)
(in translation)
A replacement cable is available. Contact your place of purchase or a distributor.
What are the benefits of AUTO SHIFT? (Q-3010)
(in translation)
AUTO SHIFT is a convenient and attractive feature for many riders. AUTO SHIFT lets you experience the following:
How are gears shifted in AUTO SHIFT mode? (Q-3020)
(in translation)
Gears can be shifted smoothly by the LINKGLIDE gear shifting system.
Also, gears are automatically shifted at the appropriate time according to the rider preferences and situations.
On a slope, the optimal gear is selected automatically according to the speed and degree of inclination, making it easier for riders to ride uphill which used to be harder to do.
Also, the pedaling load is automatically adjusted, which helps reduce fatigue during a long ride.
Can I adjust the pedaling speed? (Q-3030)
(in translation)
Yes. The pedaling speed can be adjusted by switching the AUTO SHIFT mode.
Double click the function button on the rear derailleur and select [Auto 1], [Auto 2], or [Auto 3] according to your preference or the situation.
Operation/LED/AUTO SHIFT mode
Double click/Flashes green (once)/[Auto 1]: For riders who want to pedal slowly and firmly.
Double click/Flashes green (twice)/[Auto 2]: Intermediate setting between 1 and 3.
Double click/Flashes green (3 times)/[Auto 3]: For riders who want to pedal faster in a lighter gear.
Single click the shift mode on the switch (the default is the A button on the right) to switch to manual mode.
When the LED (green) on the rear derailleur illuminates for 2 seconds, switching to manual mode has been completed.
Can I change the mode to manual mode? (Q-3040)
(in translation)
Single click the shift mode on the switch (the default is the A button on the right) to switch to manual mode.
When the LED (green) on the rear derailleur illuminates for 2 seconds, switching to manual mode has been completed.
Is there anything I have to pay attention to when removing/installing the wheels? (Q-3050)
(in translation)
Disconnect the cable before removing the wheels.
Click here for information on how to remove the wheels.
Refer to the user's manual for things to pay attention to when installing the wheels.
Can gear shifting operations be performed immediately after not riding the bike for a long period of time? (Q-3060)
(in translation)
Gear shifting operations can be performed immediately even after 1 year has passed since your last ride.
*For a bike that was fully charged and left unused for a year
How does adaptive learning work? (Q-4010)
(in translation)
Using the switch to shift gears in AUTO SHIFT mode allows the AI to learn rider preferences.
Ride on a flat road about 6 km using the switch for AI learning. You will feel the benefits of AUTO SHIFT.
*Adaptive learning is not performed when the switch is not operated.
*The learned data will be stored in the AI until deleted.
Can I reset adaptive learning? (Q-4020)
(in translation)
To reset the gear shift timing for all AUTO SHIFT modes, connect to E-TUBE PROJECT Cyclist and delete the adaptive learning data.
How are gears shifted without adaptive learning? (Q-4030)
(in translation)
Gears are shifted according to the selected mode.
Double click the function button on the rear derailleur and select [Auto 1], [Auto 2], or [Auto 3] according to your preference or the situation.
Operation/LED/AUTO SHIFT mode
Double click/Flashes green (once)/[Auto 1]: For riders who want to pedal slowly and firmly.
Double click/Flashes green (twice)/[Auto 2]: Intermediate setting between 1 and 3.
Double click/Flashes green (3 times)/[Auto 3]: For riders who want to pedal faster in a lighter gear.
Does adaptive learning work with switch operations in manual mode as well? (Q-4040)
(in translation)
No. Adaptive learning does not work with switch operations in manual mode.
When I tried to update the firmware using E-TUBE PROJECT Cyclist, a message is displayed saying that firmware update cannot be performed using this app. (N-6090)
(in translation)
The product specifications of the units listed below do not allow firmware update using wireless connection; therefore, you need to use E-TUBE PROJECT Professional and SM-PCE02. Contact your place of purchase.
I don't know how to update the wireless shifter/switch firmware. (Q-5010)
(in translation)
The product specifications of the units listed below do not allow firmware update using wireless connection; therefore, you need to use E-TUBE PROJECT Professional and SM-PCE02. Contact your place of purchase.