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There is something I want to know about E-TUBE PROJECT. (S-5000)
Please refer to the E-TUBE PROJECT website.
https://bike.shimano.com/e-tube/project.html
Click here for FAQs.
E-TUBE PROJECT Professional:
https://bike.shimano.com/faq/EPP0A
E-TUBE PROJECT Cyclist:
https://bike.shimano.com/faq/EPC0A
Is the E-TUBE PROJECT available for both tablet and smart phone? (S-5010)
No. It is only available for smartphones. Please be sure to use the latest version of the application.
Click here for details.
Do I have to pay for E-TUBE PROJECT for smartphones? (S-5020)
No, it is free of charge. Click here for details.
Can I use my smart phone as cycle computer? (S-5090)
Yes, you can use the E-TUBE RIDE app. Click here for details.
The connection between the Di2 system and E-TUBE PROJECT Cyclist or E-TUBE RIDE failed. (R-5022)
Please use the app in a good service area. Additionally, the Bluetooth connection may disconnect more frequently in the following cases.
(1) An application is processed in the background.
⇒ This depends on the smartphone model, but in this case, we recommend using the app in the foreground.
(2) A SIM card is not inserted in the smartphone.
⇒We recommend that you use smartphone with a SIM card.
(3) The smartphone OS is "Android Ver.7.1.1"
⇒This is caused by an OS malfunction. We recommend that you update to the OS to "Ver.7.1.2" or later.
If I use multiple Shimano applications (such as E-TUBE PROJECT Professional and E-TUBE RIDE or E-TUBE PROJECT Professional and E-TUBE PROJECT Cyclist) at the same time, I cannot perform operations such as gear shifting. (N-5010)
The wireless unit on the bicycle and the application may still be connected over Bluetooth.
The bicycle cannot be operated while communicating, so exit those applications.
The procedure for completely closing smartphone applications, including those running in the background, is shown below.
<Procedure>
[iOS version]
Click here for details.
[Android version]
See "Close apps" from this page.
I cannot connect the power meter to E-TUBE PROJECT Cyclist. (NP-6120)
Please check the following items.
What is FRONT SHIFT NEXT? (N-7000)
It is a function that allows you to shift up and down the front derailleur with a single button.
* To use this function, assign “FRONT SHIFT NEXT” to a button on the wireless shifter/switch. Refer to the manual for details.
What models are compatible with FRONT SHIFT NEXT? (D-7000)
The compatible models and firmware versions are as follows:
Compatible models | Compatible firmware versions |
BT-DN300 | Ver 4.2.0 or later |
EW-EX310 | Ver 4.1.0 or later |
ST-RX825-L/ST-RX825-R | Ver 4.0.0 or later |
ST-R9250-L/ST-R9250-R | Ver 4.2.0 or later |
ST-R9270-L/ST-R9270-R | Ver 4.2.0 or later |
ST-R8150-L/ST-R8150-R | Ver 4.2.0 or later |
ST-R8170-L/ST-R8170-R | Ver 4.2.0 or later |
ST-R7170-L/ST-R7170-R | Ver 4.2.0 or later |
SW-M8150-R | Ver 4.2.0 or later |
RD-RX825 | Ver 4.2.1 or later |
RD-R9250 | Ver 4.2.0 or later |
RD-R8150 | Ver 4.2.0 or later |
RD-R7150 | Ver 4.2.1 or later |
* Wireless firmware update is not available for the wireless shifter/switch due to its product specifications.
Use E-TUBE PROJECT Cyclist to update the firmware over a wired connection or use E-TUBE PROJECT Professional and SM-PCE02 to update the firmware. Contact your place of purchase or a distributor.
For information on updating the firmware on your own, click a link to view FAQs or the manual .
Please tell me how to assign FRONT SHIFT NEXT to the shifter/switch. (D-7010)
Please follow steps 1, 2, and 3 below.
I don't know how to update the wireless shifter/switch firmware. (D-7020)
Wireless firmware update is not available for the wireless shifter/switch due to its product specifications.
Use E-TUBE PROJECT Cyclist to update the firmware over a wired connection or use E-TUBE PROJECT Professional and SM-PCE02 to update the firmware. Contact your place of purchase or a distributor.
For information on updating the firmware on your own, click a link to view FAQs or the manual .
I would like to know how to update the wireless shifter/switch firmware over a wired connection. (N-7010)
There are two ways to update the firmware over a wired connection. One is to connect via the battery and the other is to connect using a junction.
Please use one of the methods as different items are required for each method. If you do not own the required items, contact your place of purchase or a distributor.
Once the wired connection described below has been established, pair E-TUBE PROJECT Cyclist with the rear derailleur using Bluetooth®LE (*1), then update the firmware (*2).
1. Connecting via battery
Have the following items ready and proceed with the procedure.
Procedure
* Ensure that a TL-EW300 is used for connecting/disconnecting the electric wire.
1-1) Remove the battery mounted on the seat post ensuring that the electric wire is not pulled out.
* The electric wire has no extra length. Please be careful when removing the battery.
1-2) Connect the electric wire (EW-SD300-I) to the removed battery.
1-3) Connect the electric wire that was connected to the battery in 1-2) to one side of the wireless shifter/switch.
* Ensure that the electric wire is securely connected.
2. Connecting using a junction
Have the following items ready and proceed with the procedure.
Procedure
* Ensure that a TL-EW300 is used for connecting/disconnecting the electric wire.
2-1) Disconnect the electric wire from the rear derailleur.
2-2) Connect the removed electric wire to the junction.
2-3) Use one of the electric wires (EW-SD300-I) to connect the junction to the rear derailleur.
2-4) Use the other electric wire to connect the junction to one side of the wireless shifter/switch.
* Ensure that the electric wire is securely connected.
*1 How to pair E-TUBE PROJECT Cyclist with the rear derailleur: https://si.shimano.com/um/7J4MW/for_RD-R9250_R8150_R7150
*2 How to update the wireless shifter/switch firmware: https://si.shimano.com/um/7J4MA/upload_wireless_shifting_lever
Why do I need a firmware update? (NP-6031)
SHIMANO electronic equipment may deliver the firmware update packages to add functions and improve performance. We recommend that customers check for the firmware updates to use the bike with the latest functions and performance. Click here for details
I'd like to check if the firmware is up-to-date. (NP-6021)
Start the E-TUBE PROJECT app and check the firmware status of each unit. If you can update to the latest firmware, [UPDATE AVAILABLE] is displayed. Please update the firmware in a place with a good wireless environment. Click here for details.
I'd like to know about firmware updates. (NP-6010)
Please tell me about the wireless shifter and rear derailleur firmware updates released on August 30, 2024. (D-7030)
We have updated the firmware for your Di2 system to make it more comfortable and reliable to use.
The applicable models and firmware versions are as follows:
Applicable models | Firmware versions |
RD-R9250 | 4.2.3 |
RD-R8150 | 4.2.3 |
RD-R7150 | 4.2.3 |
RD-RX825 | 4.2.3 |
ST-R9270 | 4.2.2 |
ST-R8170 | 4.2.2 |
ST-R7170 | 4.2.1 |
ST-RX825 | 4.0.1 |
The updates include enhanced security for wireless communications between the shifter and rear derailleur of the Di2 system and improved gear shifting performance.
The firmware for both the shifter and rear derailleur must be updated for proper operation of the Di2 system.
Please visit the following links for information on how to perform the updates.
Rear derailleur: https://si.shimano.com/um/7J4MA/updating_firmware
Wireless shifter: https://si.shimano.com/um/7J4MA/upload_wireless_shifting_lever
* If it is difficult for you to perform the updates on your own, please contact our distributor or the place where you purchased your Di2 system.
Even if you do not apply the updates, you can keep using your Di2 system without any issues.
What are the benefits of using a Di2 system? (N-6060)
Compared to conventional mechanical derailleurs/shifters,
How many days can I ride on a single charge? (D-6010)
The Di2 system is designed for use in international races.
Normally, the battery lasts about 10 days without recharging for a professional cyclist who rides 200 km a day, and over a month with normal rides of about 20 km a day, but this can vary with gear shifting frequency and other usage conditions.
Note that using a bicycle connected to E-TUBE RIDE or an external cycle computer via Bluetooth®LE can drain the battery completely in about half the time.
If the battery is clearly draining faster than the time mentioned above, such as that the battery needs to be recharged after being left unused only for a few days, consult your place of purchase or a distributor.
What steps are required to change the settings? (NP-6092)
You can change settings using E-TUBE PROJECT.
Click here for details.
Smartphone: Wirelessly connect the bicycle to E-TUBE PROJECT Cyclist. Click here for details.
Click here for details.
PC: Connect the bicycle to E-TUBE PROJECT Professional via SM-PCE02. Click here for details.
Click here for details.
I'd like to shift multiple times in a row. (NP-6061)
Please use the Multi-Shift function. Long-pressing the shifting switch enables multi-shifting.
I'd like to make the shifting operation easier. (NP-6051)
If you use the Synchronized Shift function, it is possible to automatically shift in conjunction with the front and rear derailleur with just the shift up and down operation.
Click here for details
Shifting the front dérailleur changes the gear ratio significantly. Is there any way to improve it? (NP-6041)
If you use semi-synchronized shift mode, the rear dérailleur will automatically lower the gear ratio when you manually shift the front dérailleur to reduce large changes in the gear ratio. Click here for details
I selected "Update" following the displayed instruction that prompts to update, but the screen does not change from "Recognizing Unit". (NM-5100)
Please wait for a while (up to 5 minutes or so) until the update is complete.
The screen will be refreshed as soon as the update is complete.
The SHIMANO E-BIKE SYSTEMS or Di2 system does not work. (N-6051)
If you connect a device that is not listed in the E-TUBE compatibility table, all components will not operate.
Click here for details
on E-TUBE compatibility table
I cannot shift into a certain gear. (NP-5051)
Gear position control may be engaged, depending on the product. Gear position control is a program that prevents shifting into gears that would lower the chain tension. Click here for details.
Gear position control
I cannot use the SHIMANO D-FLY (wireless data transmitter) function. (N-6020)
The wireless unit firmware may not be the latest version. Please update the firmware.
Click here for details.
Note the following points when updating the firmware for the wireless unit.
I am unable to use the shift mode setting. (NP-5041)
You may need to update to the latest firmware to use the shift mode setting. Click here for details
I am unable to use the multi shift mode setting. (NP-5031)
You may need to update to the latest firmware to use the multi shift mode setting. Click here for details
The Di2 system battery runs out quickly. (NM-6100)
Battery charge depends on the frequency of use. Even with frequent use, you can use it for about 1 month with one charge.
The Di2 system has a function to significantly reduce battery consumption when not in operation. This function may not work if the system is not working properly and may be draining the battery when you are not using your bicycle.
Please check the battery consumption at store with SM-PCE02 near you.
Click here for details.
What is a single unit connection? (NM-6091)
This refers to using a PC linkage device to connect a PC and one unit. Click here for details.
I operated the shifting switch while updating the firmware using a PC linkage device (SM-PCE02/SM-PCE1) connected to the bicycle, and now the unit does not work. (NM-6081)
The update may have been interrupted. Try connecting again and checking the status. If the update failed, follow the instructions below to restore the firmware.
<Restoring the firmware over a wired connection>
Ensure you use either SM-PCE02 or SM-PCE1. (These are the only PC linkage devices that have a restore function.)
At this time, the firmware on the PC linkage devices must be updated to the latest version. For information on how to check and update the firmware version, refer to the "Firmware Update" section in the Help Manual (General) found at the URL below.
Click here for details.
The firmware can only be restored using a single unit connection (refer to "What is a single unit connection?"). Follow the instructions on the screen to use SM-PCE02/SM-PCE1 to make a single unit connection, and then restore the firmware.
If you do not have one of the above PC linkage devices, please contact the dealer from which the bicycle was purchased.
* Some products may require selecting the model name to restore the firmware. If you select the wrong model and then restore the firmware, the unit may become unusable. Ensure you select the correct model name.
Firmware update stops during process and system shuts down. (S-5080)
When the system does not start up, performing a power reset of the system may fix the problem. (D-6270)
Why does the Di2 battery level indicator stay at 100%? (D-6280)
Bicycles with EW-EX310 do not have a battery for the Di2 system and the power is supplied from a third-party system; therefore, the Di2 battery level indicator stays at 100%.
If the description above does not apply to your case, contact your place of purchase or a distributor.