常见问题类别
部分仍在销售中的产品系列的新链接已添加至本网站。
本次添加的系列有：
ROAD : TIAGRA/SORA/CLARIS
MTB : ALIVIO/ACERA/ALTUS
LIFESTYLE : ALIVIO/ACERA/ALTUS, TOURNEY
以上链接显示在各个类别“产品”标签下的“套件”列表中。
有关每个系列的产品一览以及每个零件的详细规格和功能的信息，请点击系列名称访问查看。
SELECT LOCATION AND LANGUAGE
GLOBAL
AMERICAS
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BELGIUM
FRANÇAIS
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BELGIUM
NEDERLANDS
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NETHERLANDS
NEDERLANDS
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SWITZERLAND
DEUTSCH
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SWITZERLAND
FRANÇAIS
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SWITZERLAND
ITALIANO
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AUSTRIA
DEUTSCH
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FRANCE
FRANÇAIS
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GERMANY
DEUTSCH
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ITALY
ITALIANO
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SPAIN
ESPAÑOL
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PORTUGAL
PORTUGUÊS
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POLAND
POLSKI
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UNITED KINGDOM
ENGLISH
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SWEDEN
SVENSKA
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DENMARK
DANSK
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NORWAY
NORSK
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FINLAND
SUOMI
EUROPE
ASIA
OCEANIA
很抱歉，未找到结果。
请使用其他特定词重试。
SHIMANO E-BIKE SYSTEMS
BATTERY
I need information on battery, battery holder, and drive unit compatibility. (S-6010)
Where can I find the charging port? (S-6021)
BM-E6000, BM-E6010 on battery mount ,BM-E8010 on battery.
The bicycle loses the assist power off road. (S-6030)
Check mount spacing.
What is the state of charge (%) before the battery is shipped from SHIMANO? (S-6040)
Approx. 10 to 15%.
How to release a brand new battery from deep sleep mode? (S-6051)
Charge the battery, turn on the power of SC-E6100 / E6010, or connect to E-TUBE PROJECT.
What is the battery storage characteristic? (S-6090)
The length of time varies depending on the battery model and storage conditions. Click here for details.
What is the expected service life of the battery? (S-6100)
With 1000 or less charges, the battery retain 60 % of its original capacity.
* Charging the battery repeatedly when the value on the battery level indicator is between 100% and 80% can degrade the Li-Ion battery performance.
Is there anything I should be aware of when not riding my bicycle for a while or storing the battery for a long period of time after it has been removed from the bicycle? (S-6540)
- Remove the battery from the bicycle and ensure that the battery level is approx. 70% when storing.
- If the battery has been discharged completely, charge it as soon as possible. Leaving the battery completely discharged may allow battery degradation to progress, making it impossible for the battery to be charged or discharged. The battery must be charged regularly while being stored for a long period of time.
- Store it in a cool, dry indoor place away from direct sunlight. (Approx.: 10 to 20℃)
- When the storage temperature is too low or too high, the battery performance degrades, resulting in a shorter battery life.
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Always charge the battery before using after storing it for a long period of time.
* When using SC-E6010, SC-E6100, EW-SW100 or EW-SW300, charge the battery while it is attached to the bicycle.
The battery level indicator does not show that the battery is fully charged after charging. (S-6550)
If the battery has self-discharged after being fully charged and no assist operation has been performed, recharging the battery may not fully charge the battery. This is not a malfunction.
Perform assist operation before charging the battery. This allows the battery to be fully charged.
Battery is not charging. (S-6710)
Check the following items. If the battery still is not charging, contact your place of purchase or a distributor.
- Unplug the power plug of the battery charger, then plug it back in to charge again.
- Ensure that the charging adapter is securely connected to the charging plug or the charging port on the battery, then charge again.
- Clean the connection terminal with a clean rag or cotton swab soaked with ethanol, then charge again.
The battery does not charge when the battery charger is connected. (S-6721)
The battery may have reached the end of its service life. Replace the battery with a new one.
The battery or battery charger becomes hot. (S-6730)
- The surface temperature may exceed 60℃ depending on the surrounding environment. Stop charging and wait for a while, then charge again.
- The battery charger can get hot if multiple batteries are charged in succession. Charge batteries at intervals.
- If the battery is deformed or stays hot for a while after being charged, it is not normal. Contact your place of purchase or a distributor.
The LED on the battery charger does not illuminate. (S-6740)
Check the following items. If the battery still is not charging, contact your place of purchase or a distributor.
- Clean the connection terminal with a clean rag or cotton swab soaked with ethanol, then charge again.
- The LED on the battery charger goes out when the battery is fully charged. This is not a malfunction.
The battery cannot be removed or installed. (S-6751)
Contact your place of purchase or a distributor.
Fluid is leaking from the battery. (S-6761)
Stop using the battery immediately and carefully move the battery away from any flammables, then contact your place of purchase for further steps. If any fluid from the battery gets into your eyes, do not rub and immediately flush your eyes thoroughly with plenty of clean water (e.g. tap water) for at least 15 min, then seek immediate medical attention. If this is not done, the battery fluid may damage your eyes. If any leaked fluid gets on your skin or clothes, remove solid particles immediately. Flush affected areas with plenty of water (for at least 15 min). Remove contaminated clothes immediately. Seek medical attention. The leaked fluid may damage your skin.
The battery has an unusual odor. (S-6771)
Stop using the battery immediately and carefully move the battery away from any flammables, then contact your place of purchase for further steps.
Smoke is coming out of the battery. (S-6781)
Stop using the battery immediately and carefully move the battery away from any flammables. Flush the battery with plenty of cold water to eliminate the smoke, then contact your place of purchase for further steps.
If any smoke is inhaled, leave the area immediately for fresh air. Seek medical assistance.
What should I do if the battery catches on fire? (S-6830)
Evacuate everyone from the immediate area of the fire.
Extinguish the fire with plenty of cold water (at least 10 times more than the battery pack weight), then contact your place of purchase for further steps.
SHIMANO E-BIKE SYSTEMS
CYCLE COMPUTER
My bicycle does not turn on. (S-6850)
Click here for solutions.
Can I change the display language? (S-6170)
Some models do not allow its display language to be changed.
The models that have a Settings menu allow you to select the display language from the following 6 languages: English, French, German, Dutch, Italian, Spanish
Are cycle computers removable? (S-6180)
The following models are removable. SC-EN610, SC-E6100, SC-E6010
Does a cycle computer function when removed from an E-bike? (S-6190)
A cycle computer does not function by itself when removed from an E-bike. Even the models with a bracket that has a release mechanism (e.g. SC-EN610, SC-E6100, SC-E6010) do not function by itself.
Is it possible to set the ODO to 0 km? (S-6200)
No
The wrench icon is displayed on the screen. (S-6210)
It notifies that your E-bike is due for maintenance.
For information on maintenance, contact your place of purchase or a distributor.
Speed and distance are not displayed correctly on the screen. (S-6220)
The display can be adjusted using E-TUBE PROJECT Cyclist. If the tire pressure is not appropriate, incorrect values may be displayed exceeding the adjustable range. Click here for details.
When I press the switch, the cycle computer makes 2 short beeps and switch operation is disabled. (S-6790)
You may have pressed a wrong switch or performed a prohibited operation.
The cycle computer makes 3 short beeps. (S-6800)
An error or warning has occurred.
Unintentional gear shifting occurs automatically when I start pedaling. (S-6810)
The start mode is ON. If you want to shift gears at the start as the situation demands, set the start mode to OFF. The start mode can be turned ON or OFF or the settings can be changed in the Settings menu on your cycle computer. For models without a Settings menu, E-TUBE PROJECT must be connected. Contact your place of purchase or a distributor.
When I start pedaling, the bike does not shift to the gear number specified for the start mode. (S-6820)
You may have pushed too hard on the pedals. Push lighter on the pedals to start in the gear number you specified.
SHIMANO E-BIKE SYSTEMS
DRIVE UNIT
Sometimes assist does not work or becomes unstable. (S-6840)
Click here for solutions.
Power assistance is not supplied to drive unit. (S-6270)
Removed battery from mount and reinstall after few seconds.
Customers who use the BT-E8016, click here.
The bottom bracket in the drive unit has gradually moved. (S-6281)
Please contact your local dealer to check the frame mounting bolts.
The cranks/chainrings have an excess play. (S-6640)
Due to their design, a little excess play can be found when a crank or chainring is pushed. The excess play is normal if the right crank is pushed toward the drive unit and returns to its original position. This does not affect noises or assist performance during a ride.
An error/warning occurred. (S-6651)
Visit the following URL for detailed information on errors and warnings.
What is the maximum drive unit power? (S-6660)
500 W for E8000, EP800, and EP600. 600 W for EP801.
* The rated power is 250 W. The maximum power does not last for a long time. Also, the power output may be regulated to the appropriate amount according to the battery in use and the battery level.
Does the traveling distance per charge vary depending on the terrain or battery capacity? (S-6860)
The traveling distance per charge varies depending on the terrain, battery capacity, and assist settings of the drive unit. Generally, the traveling distance tends to increase on a flat terrain, with a larger battery capacity, or reduced assist power output setting.
The traveling distance can also be increased by shifting the gears properly for the terrain or riding situation as well as changing the assist mode frequently. Shifting gears can help your cadence be properly maintained, reducing unnecessary assist power output.
It is recommended that the assist power output be increased when riding on an uphill slope or with a strong headwind to conserve your energy, and be reduced when riding on a flat road, downhill slope or with a downwind.
Click here for details.
How does the assist power output change when the assist mode is changed? (S-6870)
Generally, the higher the level of the assist output power setting (increased in order from OFF), the smaller the force on the pedals is required to output larger assist power, achieving increased riding performance. Reducing the assist power output setting tends to deliver a more conformable ride, achieving increased traveling distance.
Assist profiles control the assist power output characteristics and are optimized for each type of drive unit depending on anticipated usage conditions.
Click here for details.
I'd like to customize the assist power output. (S-6880)
You can customize the assist power output with the E-TUBE PROJECT Cyclist app offered by SHIMANO. From the [Customize] tab on this app, select the assist settings of your drive unit, then set your assist profile according to your preference or anticipated road conditions.
Click here to download the app.
Click here to learn how to configure the Assist Settings.
Click here for function details.
I'd like to know about the functions that support gear shifting. (S-6890)
SHIMANO E-BIKE system has various functions that support gear shifting. These include the assist power output control and Automatic Gear Shifting, Manual FREE SHIFT, SHIMANO Synchronized Shift, and Multi-shifting that are used in combination with an electronic shifting unit.
Click here for details.
SHIMANO E-BIKE SYSTEMS
E-TUBE PROJECT
Can I change the assist characteristics? (S-5071)
You can adjust the assist power for each assist mode, set the number of assist modes (EP600/801 series only), and set the assist power at the start of pedaling.
Visit the following URLs for details and change the assist characteristics using E-TUBE PROJECT.
What do Type1, Type2, etc. in Destinations on Service Report mean? (S-5100)
See the following table for the detailed Type information.
[Unknown] is displayed for Service Report. (S-5110)
It will be displayed correctly once E-TUBE PROJECT Professional is updated to the latest version. Alternatively, check if an unauthorized change has been made to the value using a tool other than E-TUBE.
SHIMANO E-BIKE SYSTEMS
SYSTEM
What is E-TUBE PROJECT? (S-5001)
E-TUBE PROJECT is software that allows you to update firmware for enhanced functionality and change the system settings for gear shifting, assist, screen display, etc. E-TUBE PROJECT Professional for PCs and E-TUBE PROJECT Cyclist for smartphones are available free of charge. Visit the following URLs for more information.
Can I use my smart phone as cycle computer? (S-5090)
Yes, you can use the E-TUBE RIDE app. Click here for details.
Can the front light and tail light be replaced on a bike with SHIMANO E-BIKE SYSTEMS mounted? (S-6300)
They can be replaced. Contact your place of purchase or a distributor.
Can AUTO gear shifting mode be used? (S-6340)
A drive unit that supports internal geared hubs can be used only with an 8 speed internal geared hub or 8/5 speed internal geared hub, depending on the mounted components.
Click here for details.
How much speed can the drive unit assist? (S-6351)
Drive unit can assist up to 25km/h.
*It can assist up to 20 mph depending on the region.
How does the motor stop generating assist power at 25 km/h (20mph)? Suddenly cut off or fade out? (S-6361)
Not suddenly, gradually.
Does Shimano offer walk assist? (S-6371)
Yes, walk mode is available. (E-TUBE firmware ver.2.7.0 onwards)
*The walk assist mode function may not be able to be used in certain regions.
How many assist modes are available for E8000/E7000 series? (S-6383)
4 Modes are available (BOOST, TRAIL, ECO and WALK)
*The walk assist mode function may not be able to be used in certain regions.
How many distance does each mode provide in average with each battery? (S-6390)
How many percentage is the power assist level for each mode? (S-6400)
How much torque is the power assist level for each mode? (S-6410)
Can I buy the fixing bolts on the frame forvE8000 series drive unit (DU-E8000) from SHIMANO? (S-6431)
No, you can't. You should contact the bike brand maker or importer.
Can I connect two batteries at same time? (S-6440)
It depends on the battery system. Contact the bicycle manufacturer or distributor.
Can I replace the chain ring or cassette sprocket with same gear combinations? (S-6460)
Yes, you can.
Will there be an error code, if sprocket has more teeth than it is stored in the SHIMANO E-BIKE SYSTEMS computer? (S-6473)
No error code. However while in walk assist mode, there will be a difference in assist speed.
*The walk assist mode function may not be able to be used in certain regions.
Automatic gear shifting does not work even when the automatic gear shifting function is enabled. (S-6560)
The automatic gear shifting function does not work when you are not riding the bike (e.g. when the bike is placed on the maintenance table). Check if it works while actually riding on the road.
E-BIKE operation information is not displayed correctly on the cycle computer connected via ANT. (S-6600)
Try to reconnect to the ANT device.
What models of rear derailleur are compatible with automatic gear shifting of DU-EP801/DU-EP600 that works while pedaling? (S-6610)
RD-U6070, RD-U6050, RD-M8150-11 models are compatible. With other models such as RD-M8150-12, automatic gear shifting does not work while pedaling.
I installed a cycle computer but nothing is displayed on the screen. (S-6630)
The contact points of the bracket and cycle computer terminals may be dirty. Use a soft cloth to remove any dirt.
An abnormal sound occurs after shifting gears or a sound comes from the rear wheel during regular rides. (S-6701)
The shifting unit may not have been adjusted correctly. Contact your place of purchase or a distributor.
SHIMANO E-BIKE SYSTEMS
WARRANTY
What is the warranty period for SHIMANO products related to gear shifting and assist? (S-6531)
For information on the warranty period for SHIMANO products, see the warranty information for the area you purchased your bike.
