The following 5 models produced on or before 30 June 2019 are affected:
SELECT LOCATION AND LANGUAGE
GLOBAL
AMERICAS
-
BELGIUM
FRANÇAIS
-
BELGIUM
NEDERLANDS
-
NETHERLANDS
NEDERLANDS
-
SWITZERLAND
DEUTSCH
-
SWITZERLAND
FRANÇAIS
-
SWITZERLAND
ITALIANO
-
AUSTRIA
DEUTSCH
-
FRANCE
FRANÇAIS
-
GERMANY
DEUTSCH
-
ITALY
ITALIANO
-
SPAIN
ESPAÑOL
-
PORTUGAL
PORTUGUÊS
-
POLAND
POLSKI
-
UNITED KINGDOM
ENGLISH
-
SWEDEN
SVENSKA
-
DENMARK
DANSK
-
NORWAY
NORSK
-
FINLAND
SUOMI
EUROPE
ASIA
OCEANIA
WATCH NOW: Crankset Inspection and Replacement Program
Shimano Australia Cycling (“Shimano”), starts an inspection and replacement program of selected bonded 11‐speed HOLLOWTECH II road cranksets produced between June 1, 2012, up to and including June 30, 2019, for a possible bonding separation issue.
This specifically concerns the Shimano ULTEGRA FC‐6800, DURA‐ACE FC‐9000, ULTEGRA FC‐R8000, DURA‐ACE FC‐R9100 and FC‐R9100‐P 11‐Speed Bonded HOLLOWTECH II Road Cranksets in Australia. Reports received by Shimano indicate that the bonded parts of the crank arm could separate and break, posing potential fall and crash hazards to consumers.
To remedy this situation, Shimano will have any applicable crankset inspected. Shimano will replace any crank arm that fails the inspection process.
This inspection is designed to determine whether the crank arms show a possible bonding separation issue and to swiftly remove any possible safety hazard to our consumers. Not all ULTEGRA and DURA‐ACE cranksets need to be inspected. Only cranksets produced between June 1, 2012, up to and including June 30, 2019, need to be inspected.
Shimano will replace any cranksets that fail the inspection process free of charge.
Free Inspection and Replacement Instructions
1. Check the crankset model number
ULTEGRA Series
DURA-ACE Series
2. Identify the production code of the crankset
The following two-letter production code is stamped on the inside of the crankarm near the bottom of the arm.
Please refer to the sample image of the inside of the crankarm below (yellow box: the model number, blue box: the production code)
KF, KG, KH, KI, KJ, KK, KL,
LA, LB, LC, LD, LE, LF, LG, LH, LI, LJ, LK, LL,
MA, MB, MC, MD, ME, MF, MG, MH, MI, MJ, MK, ML,
NA, NB, NC, ND, NE, NF, NG, NH, NI, NJ, NK, NL,
OA, OB, OC, OD, OE, OF, OG, OH, OI, OJ, OK, OL,
PA, PB, PC, PD, PE, PF, PG, PH, PI, PJ, PK, PL,
QA, QB, QC, QD, QE, QF, QG, QH, QI, QJ, QK, QL,
RA, RB, RC, RD, RE, RF
3. Starting date of the Free Inspection Program
Shimano has developed the crankset inspection process and will provide clear instructions and tutorials for dealers. Shimano anticipates that the inspections will be possible starting from OCTOBER 16th, 2023.
The dealer will inspect the crankset for signs of bonding separation or delamination.
Consumers whose cranksets show signs of bonding separation or delamination during the inspection will be provided a free replacement crankset from Shimano that the dealer will professionally install. If your crankset needs replacement following the inspection, please do not use it. If a replacement crankset is temporarily unavailable, Shimano will notify you through your dealer when the replacement is ready.
If your crankset passes the inspection and has no signs of delamination, we appreciate your patience and diligence in having the inspection completed. Please continue to enjoy your ride.
Have your bike tuned up and inspected regularly, ask your dealer for recommendations based on your riding habits. Pay attention to changes in the sound and feel of how your bike is riding. Shimano urges all users to thoroughly read the user manual provided with the product (and available online at: si.shimano.com to ensure safe usage and proper maintenance.
Shimano encourages all riders to maintain their bicycle and riding equipment diligently.
Please note that there will be slight cosmetic differences between the existing crankset and its replacement. For details, please refer to the images below:
CONTACT
1800 269 958 from 8 a.m. to 5 p.m. AEST Monday through Friday or online at https://bike.shimano.com/en-AU/suppot-and-service/contact/form-contact-shimano.html
Please click here to read the Frequently Asked Questions (FAQ)
Q:
Some DURA-ACE and ULTEGRA 11 speed HOLLOWTECH II road cranksets with bonded construction manufactured prior to July 2019 have received warranty returns for bonding separation and reported falls and injuries. We want to ensure the safety of our customers by implementing this voluntary inspection and recall program.
First validate if your crankset is part of the recall. Second, we ask you to take it to your local retailer to get inspected.
ULTEGRA FC-6800, FC-R8000, DURA-ACE FC-9000, FC-R9100, and FC-R9100 P manufactured prior to July 2019.
Please work with your local retailer to submit. Shimano will be working with our retail partners to execute this process and that will allow for the most consistent tracking and overall levels of service.
To see if your product needs to be inspected, the model number and production code are stamped on the inside of the crank. Please refer to the announcement document for the location of this information.
Shimano will have any applicable crankset inspected by an authorized Shimano retailer. Please visit the dealer locator for a Shimano dealer near you. Shimano will replace any cranks that fail the inspection process.
The new crankset uses the latest construction and bonding techniques. There will be slight cosmetic differences from the original crankset. In some cases the exact specification may not be available.
Cranks and or any Shimano products that are modified by 3rd parties are not covered by warranty, but as an exception they will be subject to this inspection.
Any crankset with a power meter that is found to fail during inspection and is sent back to Shimano will be replaced free of charge without the 3rd party power meter attached.
However, an additional payment, based on the market average alongside the replacement crankset, can be used to purchase and mount a new power meter from a 3rd party onto a replacement crankset.
We encourage all riders to maintain their bicycle and riding equipment diligently.
Have your bike tuned up and inspected regularly (ask your retailer for recommendations based on your riding habits). Pay attention to changes in the sound and feel of how your bike is riding. Changes could indicate wear out, breakage, or need for adjustment to some part of your bike.
Shimano will do our best to expedite the replacement crankset. However, with all the different chainring and crankarm length combination we may not have your crankset in stock. If a replacement crankset is temporarily unavailable, Shimano will work with the retailer to communicate and confirm when the replacement is ready.
Yes. As a reminder, we recommend a general bike safety check before each ride (Tire Pressure, Quick Releases, and Basic Visual Inspection).
For your safety, Shimano will provide the initial and second inspection free of charge through an Authorised Shimano Retailer.
We recommend that the second inspection be performed about one year after the initial inspection. If you feel, hear, or see a change in your crankset, please take it to an Authorised Shimano Retailer at any time.
