Shimano Australia Cycling (“Shimano”), starts an inspection and replacement program of selected bonded 11‐speed HOLLOWTECH II road cranksets produced between June 1, 2012, up to and including June 30, 2019, for a possible bonding separation issue.
This specifically concerns the Shimano ULTEGRA FC‐6800, DURA‐ACE FC‐9000, ULTEGRA FC‐R8000, DURA‐ACE FC‐R9100 and FC‐R9100‐P 11‐Speed Bonded HOLLOWTECH II Road Cranksets in Australia. Reports received by Shimano indicate that the bonded parts of the crank arm could separate and break, posing potential fall and crash hazards to consumers.
To remedy this situation, Shimano will have any applicable crankset inspected. Shimano will replace any crank arm that fails the inspection process.
This inspection is designed to determine whether the crank arms show a possible bonding separation issue and to swiftly remove any possible safety hazard to our consumers. Not all ULTEGRA and DURA‐ACE cranksets need to be inspected. Only cranksets produced between June 1, 2012, up to and including June 30, 2019, need to be inspected.
Shimano will replace any cranksets that fail the inspection process free of charge.
Free Inspection and Replacement Instructions
1. Check the crankset model number
The following 5 models produced on or before 30 June 2019 are affected:
ULTEGRA Series
ULTEGRA FC-6800
ULTEGRA FC-R8000
DURA-ACE Series
DURA-ACE FC-9000
DURA-ACE FC-R9100
DURA-ACE FC-R9100P
2. Identify the production code of the crankset
The following two-letter production code is stamped on the inside of the crankarm near the bottom of the arm.
Please refer to the sample image of the inside of the crankarm below (yellow box: the model number, blue box: the production code)
KF, KG, KH, KI, KJ, KK, KL,
LA, LB, LC, LD, LE, LF, LG, LH, LI, LJ, LK, LL,
MA, MB, MC, MD, ME, MF, MG, MH, MI, MJ, MK, ML,
NA, NB, NC, ND, NE, NF, NG, NH, NI, NJ, NK, NL,
OA, OB, OC, OD, OE, OF, OG, OH, OI, OJ, OK, OL,
PA, PB, PC, PD, PE, PF, PG, PH, PI, PJ, PK, PL,
QA, QB, QC, QD, QE, QF, QG, QH, QI, QJ, QK, QL,
RA, RB, RC, RD, RE, RF
3. Starting date of the Free Inspection Program
Shimano has developed the crankset inspection process and will provide clear instructions and tutorials for dealers. Shimano anticipates that the inspections will be possible starting from OCTOBER 16th, 2023.
The dealer will inspect the crankset for signs of bonding separation or delamination.
Consumers whose cranksets show signs of bonding separation or delamination during the inspection will be provided a free replacement crankset from Shimano that the dealer will professionally install. If your crankset needs replacement following the inspection, please do not use it. If a replacement crankset is temporarily unavailable, Shimano will notify you through your dealer when the replacement is ready.
If your crankset passes the inspection and has no signs of delamination, we appreciate your patience and diligence in having the inspection completed. Please continue to enjoy your ride.
Have your bike tuned up and inspected regularly, ask your dealer for recommendations based on your riding habits. Pay attention to changes in the sound and feel of how your bike is riding. Shimano urges all users to thoroughly read the user manual provided with the product (and available online at: si.shimano.com to ensure safe usage and proper maintenance.
Shimano encourages all riders to maintain their bicycle and riding equipment diligently.
Please note that there will be slight cosmetic differences between the existing crankset and its replacement. For details, please refer to the images below:
ULTEGRA FC-6800
ULTEGRA FC-R8000
FC-08
DURA-ACE FC-9000
DURA-ACE FC-R9100
FC-09
DURA-ACE FC-R9100P
FC-R9200-PX
CONTACT
1800 269 958 from 8 a.m. to 5 p.m. AEST Monday through Friday or online at https://bike.shimano.com/en-AU/information/contact-shimano.html
Please click here to read the Frequently Asked Questions (FAQ)
Cranks and or any Shimano products that are modified by 3rd parties are not covered by warranty, but as an exception they will be subject to this inspection.
Any crankset with a power meter that is found to fail during inspection and is sent back to Shimano will be replaced free of charge without the 3rd party power meter attached.
However, an additional payment, based on the market average alongside the replacement crankset, can be used to purchase and mount a new power meter from a 3rd party onto a replacement crankset.
We encourage all riders to maintain their bicycle and riding equipment diligently.
Have your bike tuned up and inspected regularly (ask your retailer for recommendations based on your riding habits). Pay attention to changes in the sound and feel of how your bike is riding. Changes could indicate wear out, breakage, or need for adjustment to some part of your bike.
Yes. As a reminder, we recommend a general bike safety check before each ride (Tire Pressure, Quick Releases, and Basic Visual Inspection).
For your safety, Shimano will provide the initial and second inspection free of charge through an Authorised Shimano Retailer.
We recommend that the second inspection be performed about one year after the initial inspection. If you feel, hear, or see a change in your crankset, please take it to an Authorised Shimano Retailer at any time.