Thank you for using SHIMANO products.
On September 21, 2023, Shimano issued a free inspection and replacement program of some bonded 11-speed HOLLOWTECH II road cranksets. We would like to provide the latest information as follows:
For the following crankset products, if you continue to use when cranksets show signs of bonding separation or delamination, in rare cases the crank may be damaged and you may lose your balance, fall or be injured. Please follow the instructions below to confirm the crankset you have and have it inspected free of charge by an authorized dealer as soon as possible.
We apologize for any concern or inconvenience this may have caused to our consumers.
Free Inspection and Replacement Instructions
Determine whether this notice applies to your crankset.
１． Identify the model number
The following 5 model numbers produced up to and including June 30, 2019
ULTEGRA Series
ULTEGRA FC-6800
ULTEGRA FC-R8000
DURA-ACE Series
DURA-ACE FC-9000
DURA-ACE FC-R9100
DURA-ACE FC-R9100P
２．Identify the production code
The following two-letter production code is stamped on the inside of the crank arm near the bottom of the arm.
Inside of the crank (yellow box: the model number, blue box: the production code)
KF, KG, KH, KI, KJ, KK, KL,
LA, LB, LC, LD, LE, LF, LG, LH, LI, LJ, LK, LL,
MA, MB, MC, MD, ME, MF, MG, MH, MI, MJ, MK, ML,
NA, NB, NC, ND, NE, NF, NG, NH, NI, NJ, NK, NL,
OA, OB, OC, OD, OE, OF, OG, OH, OI, OJ, OK, OL,
PA, PB, PC, PD, PE, PF, PG, PH, PI, PJ, PK, PL,
QA, QB, QC, QD, QE, QF, QG, QH, QI, QJ, QK, QL,
RA, RB, RC, RD, RE, RF
3. Startdate of the free inspection program
The inspections will start on Tuesday, November 21, 2023.
Consumers who believe they have an applicable product are asked to contact an authorized Shimano dealer to schedule a free crankset inspection promptly. Please click on the following link to find an authorized Shimano dealer near you.
Shimano Dealer List: Shimano Authorized Crank Inspection dealer listing
If you cannot find an authorized Shimano dealer in your area, please call the distributor in each country as listed below.
If your crankset needs replacement following the inspection, Shimano will replace it free of charge. There is no need for further action for cranks that pass the inspection process.
For your safety, we recommend that the second inspection be performed about one year after the initial inspection. If you feel, hear, or see a change in your crankset, please take it to an Authorized Shimano dealer at any time.
Shimano will provide the initial and second inspection free of charge through an Authorized Shimano dealer.
In addition, we recommend that a regular crankset check on your own after the second inspection. Please refer to the following link for instructions on how to check the crankset on your own.
WATCH THE VIDEO: Crankset Inspection and Replacement Program
Depending on the specifications of the crankset, it may take some time for us to prepare the replacement crankset.
Please notice that there will be slight cosmetic differences from the original crankset.
Ultegra FC-6800
Ultegra FC-R8000
FC-08
Dura-Ace FC-9000
Dura-Ace FC-R9100
FC-09
Dura-Ace FC-R9100P
FC-R9200-PX
If you have any questions about the program, please contact the number below.
CONTACT
Singapore
SHIIMANO (SINGAPORE) PTE. LTD.
11 Bulim Walk, Singapore 648105
Tel: +65 98305212 (10 a.m. to 8 p.m. Singapore Time)
Indonesia
PT. BINTANG TIMUR
Jl. Kh. Moh. Mansyur No.223, Jembatan Lima, Tambora, Jakarta Barat (11250)
Tel: +62 856 9168 0420
PT Rodalink Indo Tama
Jalan Jawa No. 393, Wadungasih - Buduran, Sidoarjo, Jawa Timur 61252
Tel: +62 89 7919 9326
Malaysia
Bike Science Sdn Bhd
No.: 29 & 31, Jalan TPP 5/17, Taman Perindustrian Puchong, Section 5, 47100 Puchong, Selangor, Malaysia
Tel: +60 17-798 3266
Thailand
Hah Hong Co. Ltd.
1 Yukol 2 Road, Watthepsirin, Pomprap, Bangkok 10100
Tel: +66 080 467 3207
Philippines
NEO ZIGMA SERVICE CENTER
3990 Ramon, Magsaysay Blvd, Sampaloc, Manila, 1008 Metro Manila
Tel: +63 02 7004 1560
India
Shimano South Asia Pvt. Ltd.
No. 19, Kumara Krupa Road, Bangalore 560001, Karnataka, India
Tel: +91-080-41253331
Vietnam
Blue Circle Corporation
Shop B1 00.05 – M1 Sarimi, Sala City, 72 Nguyen Co Thach, An Loi Dong Ward, District 2, Thu Duc City, Hochiminh, Vietnam
Tel: +84 18009473
Brunei
Arrowtech Sports
Unit 10, First Floor, Block E, Setia Kenangan 2, Kiulap, Bandar Seri Begawan, Brunei BE1318
Tel: +673 2230095
Frequently Asked Questions
ULTEGRA FC-6800, FC-R8000, DURA-ACE FC-9000, FC-R9100, and FC-R9100 P manufactured prior to July 2019.
Please work with your local retailer to submit. Shimano will be working with our retail partners to execute this process and that will allow for the most consistent tracking and overall levels of service.
To see if your product needs to be inspected, the model number and production code are stamped on the inside of the crank. Please refer to the announcement document for the location of this information.
The new crankset uses the latest construction and bonding techniques. There will be slight cosmetic differences from the original crankset. In some cases, the exact specification may not be available.
Cranks and or any Shimano products that are modified by 3rd parties are not covered by warranty, but as an exception they will be subject to this inspection. Any items that are found to fail during inspection and that are sent back to Shimano will be replaced free of charge without the 3rd Party Power Meter attached. Shimano will be providing a rebate in the form of a check to the consumer where the consumer can use that towards the replacement of the 3rd party power meter.
We encourage all riders to maintain their bicycle and riding equipment diligently. Have your bike tuned up and inspected regularly (ask your retailer for recommendations based on your riding habits). Pay attention to changes in the sound and feel of how your bike is riding. Changes could indicate wear out, breakage, or need for adjustment to some part of your bike.
Shimano will do our best to expedite the replacement crankset. However, with all the different chainring and crankarm length combination we may not have your crankset in stock. If a replacement crankset is temporarily unavailable, Shimano will work with the retailer to communicate and confirm when the replacement is ready.
Yes. As a reminder, we recommend a general bike safety check before each ride (Tire Pressure, Quick Releases, and Basic Visual Inspection).
For your safety, Shimano will provide the initial and second inspection free of charge through an Authorized Shimano Retailer.
We recommend that the second inspection be performed about one year after the initial inspection. If you feel, hear, or see a change in your crankset, please take it to an Authorized Shimano Retailer at any time. In addition to recommending periodic inspections after the second inspection, we also provide information on how to conduct a self-inspection so that customers can check for themselves at the following URL. https://www.youtube.com/watch?v=_cruW8DYOws
OTHER LANGUAGES
To view the cranksets inspection program notice in other languages, please consult the list below: